Mazda CX-5 Forums
Technical Section => Engine/Transmission/Powertrain/Exhaust => Topic started by: BigAl on January 08, 2015, 10:07:55 am
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Have now started getting a rattle from the gear lever. It's not there all the time, but when it does happen, it's always at 70MPH/2000RPM. Just what you want when on a long motorway trip... not. Only way to stop it is to drive along with left hand resting on top of the gearlever (or slow down). Anyone else had this?
Alan
Current mileage 53175
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Not yet, Al. You must have the highest mileage cx-5 and guessing you will be the guinea pig for any mileage type faults due to wear and tear etc, chance that something might have come loose or broke
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Had exactly same problem with my 2013, sport nav 175bhp , dealer acknowledged the problem but Mazda did not have a solution, dealer said Mazda were aware of the problem and were working on it.
First noticed at about 5000miles, at 11000 miles and 9 months old persuaded the dealer to trade it for a new 2014 automatic model for a small extra payment which also had the 2014 upgrade.
Hope you get a resolution.
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As it's such a minor and intermittent thing, I'll probably live with it for now. It's a 40 mile round trip to my (generally less than helpful) dealers and - as it was only serviced 5k miles ago, it may be that I'll get rid of the car before the next service as I'll have had it for three years in August. They also generally need about 2-3 weeks notice to get the car in to look at anything anyway!
Alan
Current mileage 55025
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2 to 3 weeks to look at your car! I lost my Bluetooth connection. I drove into my dealer's car park and someone came to see what I wanted.
Within 15 minutes the system had been rebooted and I had signed off the paperwork for them to claim on the warranty.
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Well, after a couple of round trips to Scotland with one hand steering and one on the lever to stop the rattle, I finally had to bite the bullet on this one and get it checked. So, having been assessed a couple of weeks ago, it's now in the garage for up to a week for "further investigation". Now running around in a 2 (sadly, not the new one). Just hope I don't have to go too far in it...
On a separate note, noticed that my dealer (Chambers, Tamworth) has changed all it's branding from Chambers Mazda to Chambers Hyundai. They have always had those two marques, plus Peugeot, so not sure why the change - they were a bit evasive about it when I asked why? Last time I saw that happen was when I had my Forester and the dealer was stripped of the Subaru franchise.
Alan
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Maybe the clue is in your previous post
It's a 40 mile round trip to my (generally less than helpful) dealers
They also generally need about 2-3 weeks notice to get the car in to look at anything anyway!
It's possible that Mazda might be pulling out due to poor performance. (http://i79.photobucket.com/albums/j124/willpower128/Emos/dunno.gif)
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Update...
Car's engine and gearbox now in bits. Multiple parts needed. All but one of the parts arrived today, but one of them is not available until next week at least >:( Mazda now providing me with a hire car at their cost - yet again!
The problem is with the synchromesh hub mechanism in the box. Excessive free play is allowing the thrust arm to vibrate which transmits back through the gear lever. Apparently, this is a known problem that can affect any gear - 6th in my case. This is the third one they have had to sort out so far.
Separately, Mazda have confirmed that the dealer is not changing status, despite the Hyundai rebadging.
Alan
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It's back! ;D
New 6th gear fork, gear, synchro hub and rings, plus input shaft and bearings. Cleaned and valeted, but the fact that there's a 1ft wide dirty strip down the middle of the roof suggests that they need a taller valeter... ::)
Once again, the power of social media works - a Facebook post regarding their lack of a like-for-like replacement vehicle in these circumstances resulted in a very apologetic call from Mazda, with them offering to cover the cost of the imminent 62500 mile service. :)
Alan
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Hi, I also have a rattle from the gear lever, always going uphill above 120k (I live in France) and it gets worse on long journeys. The Cx5 is a 2.2diesel, 1st started about 12000k and only happens after 300k plus, so iv put up with it, plus very difficult to do demo the rattle to the garage!. Now the car has 24k(15000m) and it's now rattling even on shortish journeys. Looks like a visit to the garage.
Iv had many new cars and if this car has to possibly have a gearbox rebuild I am not impressed.
Is this fault common?. Maybe this car has developed this rattle at a low mileage because here in France I do a lot of long runs.
Think I will also take a video of the rattling lever and the noise. Will be interesting to see how Mazda France deal with it.
Howard
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Hi, I can not stand the gear lever rattle any more after a 3000k trip to Portugal.
Armed with my best French I took the car in to the supplying dealer in Anguleme, exsplained the concern, they have booked the car in for 3days and a courtesy car was offered with out even asking for one.
I presume they must off come across this before. Slight give away was the CX5 in the workshop with the gearbox in bites!!!
Watch this space.
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Hopefully you'll get it sorted quickly. It'll be interesting to learn the root cause and what models it's likely to affect most.
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Well Guys, the Mazda went in 8am today, road tested with the technician,demonstrated the gear lever rattle,he said it must be an internal fault in the box.
Booked in for 3 days, I suspect it will be longer than that. As long it's fixed.
Have a new Honda Civic diesel as a loan car.. Seems like a nice car,dash is a bit quirky but you soon get used to it. Handles really well!!! Umh possibly next car?
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Well after 3 days with Honda Civic diesel I am suitably impressed to consider it my next new car.
The CX5 has had its gearbox removed and some spacer washers replaced.
I think there is still a vibration as before, only a long run will tell because that is when it rattles.
If it does rattle I will take it back again.
Starting to lose faith in Mazda, this is the 1st new car iv ever had to take back for a gearbox fault,not impressed.
H
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Have just done a long journey and the dreaded rattle from the gear lever is still there!!
As before after a 2 hour plus drive,any speed over 120kph(speed limit 130 kph,motorway) really annoughing as on the motorway it's not unreasonable to want to do 130kph.
Service due in 3k, so now we have possible tps problem & gearbox problems!
The other thing that also seems incorrect is it averages 43mpg on a long run where as it does 50mpg normally.
I have always considered Mazda's good cars? I'm changing my mind now.
Next new car won't be a Mazda.
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Have just done a long journey and the dreaded rattle from the gear lever is still there!!
As before after a 2 hour plus drive,any speed over 120kph(speed limit 130 kph,motorway) really annoughing as on the motorway it's not unreasonable to want to do 130kph.
Service due in 3k, so now we have possible tps problem & gearbox problems!
The other thing that also seems incorrect is it averages 43mpg on a long run where as it does 50mpg normally.
I have always considered Mazda's good cars? I'm changing my mind now.
Next new car won't be a Mazda.
I must agree, both my Mazdas have had more problems than ALL my other jap cars put together and that's six of them including Toyota, Honda, and Nissan.
My problems are a present squeaking brakes primarily when reversing the car when cold, last CX-5 was ok.
And the phone has yet again failed to connect after working for ten days following a second problem for the issue.
Last car had rising sump oil and had to have a vacuum brake pump replacement, phone again failed to connect everytime, live services also failed to connect everytime until a upgrade.
Car smart charging was faulty resulting in a flat battery and failure to start the car. Two trips to the garage to sort it.
First time a car failed to start since a Metro in the 80's.
Problems with my car before an Xtrail, a vibrating rear view mirror over 4.5 years.
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I can understand your frustration but not sure one rattly gearbox means all Mazdas are poor quality. My dad had a car dealership back in the day and you would see the occasional Friday afternoon car...didn't mean the marque as a whole was rubbish (ok they were Rover and Renault but I suspect the general point still holds).
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Having been a very long Jap car fan i do now think that the Japanese recession has had an impact on their cars, they no longer stand out as being the most reliable.
In fact i don't think there is very little between any make now.
The Koreans have contributed to the fall from dominance of the Japs along with the Germans, Vag seems to be especially popular.
And having broken my run of jap cars with an Audi i can see why.
(I was close to buying a Tucson its that good, but i think the CX-5 is still better.)
4.5 years with the Audi, and i had all four wheels replaced at just under 3 years with no quibble, and they where perfectly ok except for a couple of tiny spots of corosion starting.
Prior to that i had the wiper blades adjusted, and a door window swicth replaced, nothing else.
4.5 years and totally reliable.
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Hi lots of very valid points made, one of the reasons I bought a Mazda was because in a previous life I worked in a Mazda main dealer and the warranty done was very low(under 5% of workshop load) .
The gearbox concern will be rectified as I'm not prepared to put up with a rattling gear lever.
I do believe most manufacturers have upped there game and there is not a lot to choose between them. Example.... Had A Citroen DS3 for 2 years,totally reliable,nothing went wrong. A few years ago who would off thought Citroen/Renault would ever of been throught as reliable, historically this is the domain of the Japanease brands.
Maybe my exspectations are to high,maybe due to the fact that iv spent £20k + I expect things to be correct.
H
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We moved from a Hyundai to Mazda and the latter is so, so much better. The Korean car was mutton dressed as lamb, with problems constantly arising with the brakes, exhaust, trim, head lights and alloys / wheels. Would never go near them again or to the dealer, whose reputation for peddling high volumes and dreadful service is now legendary.
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Maybe my exspectations are to high,maybe due to the fact that iv spent £20k + I expect things to be correct.
And with that statement I think you've hit the nail right on the head. The build quality and QC is not what it once used to be across all manufacturers regrettably. I'm fortunate to have access to and regularly read a very popular motoring weekly over here in Germany and you'd be surprised how often the home brands get slagged off for reliability problems. On the other side of the pond, you in the UK have tended to be brought up on the once very true statement that 'Made in Germany' automatically reflects quality. Sadly this is not so although unless you are an owner of say a German car, and also say a Volkswagen by way of example, then unless in the trade you've really no access to reliability issues unless you invest a considerable amount of time in researching via the web. Even more disturbing if the press are to be believed is that although there are known issues with certain models and reliably proven from various sources, the manufacturers are often unbelievably arrogant in their refusal to accept that issues even exist.
Returning to the Mazda question. I researched heavily in researching the CX-5 prior to buying and can't tell you how often I revisited my local dealer to take yet another look or to confirm certain things that I had either hear or read. And yes, certain things about the CX-5, especially concerning the quality, of build did greatly disturb me especially when balanced against the asking price. There are numerous quality issues which aren't worth repeating here and which are anyway only my opinion and if the real truth be known, my decision to purchase the CX-5 came down to the fact that essentially there wasn't really anything much better on offer without laying out a considerable amount more in money which for something that lost money heavily on a day by day basis I wasn't prepared to do.
One thing that drives me absolutely mad about the CX-5, and for which I have no definitive answer not having access to the design of the filling pipe/tank, is that I do not have any confidence whatsoever that the filling station pump will cut out automatically when a certain back pressure is detected as is designed to do. More than once I've had a spurt of diesel shoot out of the fill pipe because I've had the pistol full open waiting for it to cut out. Over here it's still legal (not sure about the UK) to be able to set the lock on the filling pistol so that you can walk away and the tank continues to fill. I've used this facility very many times with my earlier Touran and Golf before that, and the pistol has always shut off as designed. I would never consider exercising this option with the CX-5 as the shape of the filling pipe makes this unreliable. On other occasions the pump has cut off but by shifting the angle of the pistol a couple of millimetres or so several more litres can be poured in. Just to be clear - I'm not suggesting that I do, or that one should, fill up to the point that you see the diesel at the head of the pipe although in fact that did happen to me yesterday when the pistol failed to shut off in time. There is no fault with the pistol as the unreliability of the same has happened when using other pistols.
It is surprising how much extra fuel gets pumped in from when a pistol shuts off because I just happened to have inserted it into the fill pipe at the correct angle, to when it doesn't and one ends up with fuel at the top of the filling pipe. My fills are showing a return (from station receipts and automatic pistol cut-offs) of between 7.2 and 7.4 L/100km. When diesel almost shot out of the filling neck yesterday the resultant calculations showed 9.7 L/100km - a considerable difference. I'm now about to go into the garage to conduct a weekly oil check and will be keeping my fingers crossed that the level has not risen any noticeable amount up the dipstick. :(
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Guys. Whilst all the posts about reliability and other issues are very interesting to read, they are not appropriate in a topic entitled "Rattle"
If you would like me to, I can assemble these postings into another Topic entitled "Reliability" , but please for the moment can we return to the original intention of this thread.
Those who would like a "Reliability" thread please let me know.
Thanks :)
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Hi, let's keep this post to its title please.
Well the CX5 is going in for its 40k service (€250) and hopefully it's 2nd gearbox repair. It's a bizarre rattle as it still only happens at relatively high speeds and when hot. The car is booked in for a minimum of a week, so let's hope they fix it.
Apart from this concern the car has been fine. 50mpg average and no oil use.
Howard
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Rattle still there. Mazda France don't seem to know what to do to rectify it. Spoke to Mazda Gb and there's a bulletin on it, Mazda France don't have it on there data base. So now iv had this rattle for 1 year. Surly the answer is just fit another gearbox.
I'm not unhappy with the dealership just Mazda. I certainly won't be buying another Mazda at this rate.
Does anyone have a no that I could call to move this problem on.
Howard
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don't have a number but try the Mazda facebook page, they do seem to read and respond to messages on there
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Thanks for the advice...I think the problem is not helped with the language barrier(French) as this is a technical issue.
I think after a year of this concern I've been very patient. So iv now posted it on Mazda France Facebook page & messaged them as well..
It will be interesting to see if they respond.
Howard
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The latest in the rattle concen,they are going to change the gear linkage complete,if that doesn't cure it they are talking about a new gearbox.
Iv now sent them a video of the gear lever rattling.
Here's hoping the linkage rectifys it.
H
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Hi, the Mazda went in today for the complete gear linkage to be replaced. Left the dealership,10mins later I returned,yes the vibration/rattle is still there. They have now requested permission to fit a new gearbox. Right from the start of this probably iv said to them that the fault is an internal fault in the box.
Hi
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I had a simular farce getting them to change the wifi/BT module, 5 visits and two loan cars before they changed it, took 30 mins to change.
Mazda seem to waste money trying to save it, while at the same time causing great inconviance and annoyance, not impressed to be honest.
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Hi, another visit to the Mazda dealer in Anguleme, a €50 refund on the service bill.
Mazda won't replace the complete gearbox. They are going to replace 6th,5th gears,hubs,synchros,main shaft & all bearings. Let's hope this rectifys the fault.
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They are going to replace 6th,5th gears,hubs,synchros,main shaft & all bearings. Let's hope this rectifys the fault.
I'd have thought in terms of mans hours it would have been more cost effective to have replaced the gearbox as one instead of taking apart the existing and replacing bits here and there. Oh well, their money to spend as they see fit I suppose.
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That's all the TSB requires them to do I'm afraid.
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All i can think is Mazda must get a good discount on labour rates, as in my experience they will have going to a dealer for excessive visits before they change a part. Not to mention loan car costs.
There's no reason why a repaired gearbox can be like new having used them myself a long time ago.
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Yes I would of thought a new gearbox would of been the better solution in relation to man hours and having to give me a courtesy car for a week.
If after the repair everything is not perfect I will be selling it,I've had more grief with this car than all my other new cars put together.
H
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Hi,the sarga continues,the car was booked in to have many internal parts changed reference the vibration next Monday.
Just had an email saying they can't now do this repair till September as the technician is ill.
I've had this vibration for over a year now.
I've emailed Mazda Anguleme(France) saying this is unacceptable,suggesting they just fit a new box,and iv asked them to forward my complaint to Mazda.fr
Mazda's service is extremely poor and there's no mechanism allowing costumer to directly speak to them.
I will not be buying another Mazda and I would not recommend them to anyone. The company is just not up to standard.
One really feed up costumer.
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Hi,well the CX-5 has gone in for its gearbox rebuild,it has taken a year to get to this stage. Iv informed them if it's not correct after this repair I will reject the car unless they fit a replacement gearbox.
After a trip back home of 6hrs from Caen last Sunday and most of it motorway I will depose of it rather than go through that experience again, 3hrs with either myself or my wife holding the rattling gear lever!!
Ironically the loan car they have given m is a brand new Mazda 6 estate auto.
They have not given me any idea when the car will be ready.
Watch this space?
Howard
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Glad things are moving forward now Howard, hope it gets resolved swiftly from this point onwards, a year with a fault would absolutely do my head in, with both our cars being manual I would love to know what the exact fault is, going by what they are going to replace reference the TSB mazda must have dealt with this problem elsewhere in the world Already?
Please keep us all up to date with how it goes, thanks
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Hi, Mazda Angouleme have had the car since 8am Tuesday,collected the car today(Friday 3.30).
They have replaced 5th & 6th gears & syncro hubs & cones & all related parts. Initial drive home going faster than normal seems to suggest the fault is fixed. The 5hr to 6hr trip back to Caen in 4 weeks time will be the ultimate test.
Mazda also picked up the €200 paint repair which was done whilst they had the car. Very happy with that. The car had been fully cleaned inside & out.
Just a point of interest the Mazda 6 estate auto(150 BHP diesel) did about 8mpg better on fuel on exactly the same run & similar speeds,which was a surprise as it was a auto. Also the Mazda 6 feels a lot faster on the road.
Howard
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Thanks for the update Howard, I ran a diesel 6 once and was impressed with its acceleration, please can you update us all when you do your long trip
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Hi,well the gear lever rattle has gone,only a minor(very) vibration if you rest your hand on the gear lever at high speed (don't normally touch the gear lever apart from gear change)
Iv done 4 or 5 high speed journeys of about an hour so far. The big test when we drive the 5hrs back to Caen in 2 weeks time as originally when the rattle 1st started a year ago it took over 2hrs of motorway driving before it happened. Fingers crossed.
Mazda Anguleme have sent an Email asking if its fixed.
Howard
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Glad to hear it Howard, please update after this planned long trip. Lets hope its put to bed:)
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Hi, after a 5hr trip to Caen from our house yesterday the dreaded gear lever vibration/rattle is gone.
80% + of the journey was done at 130 km/h as it was on payeage.
I think the time scale and the repeated visits over a 1 year period has influenced my opinion of Mazda as a company...would I buy another car from the garage in Angoulême? Yes I would but it may not be a Mazda, lucky they have multiple franchises which is normal here in France. The garages hands have been tied right from the start,they wanted to fit a new box from day one.
H
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Hi, I also have a rattle from the gear lever, always going uphill above 120k (I live in France) and it gets worse on long journeys. The Cx5 is a 2.2diesel, 1st started about 12000k and only happens after 300k plus, so iv put up with it, plus very difficult to do demo the rattle to the garage!. Now the car has 24k(15000m) and it's now rattling even on shortish journeys. Looks like a visit to the garage.
Iv had many new cars and if this car has to possibly have a gearbox rebuild I am not impressed.
Is this fault common?. Maybe this car has developed this rattle at a low mileage because here in France I do a lot of long runs.
Think I will also take a video of the rattling lever and the noise. Will be interesting to see how Mazda France deal with it.
Howard
HI Howard. I have the same problem. Was yours fixed free under warranty or did you have to pay please ? Mine is just out of warranty so Im wondering if Im looking at a huge bill as well as the hassle like you had as my dealer aren't aware of it being a known problem. Thanks for your help