Mazda CX-5 Forums
General Category => CX-5 => Topic started by: longarm76 on October 12, 2018, 02:35:08 pm
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Just received safety recall notification for the following -
Vacuum pump which provides braking assistance to be checked, due to premature wear.
Powertrain control module to be reprogrammed to protect engine from developing fuel injector fault, which could lead to stalling
Last thing is for sealing to fuel injectors, to prevent oil contamination.
Interesting thing is that my CX-5 had complete engine tear-down and clean in January due to oil contamination and carbon deposits at a cost of around £2k, put this to Mazda UK to be told that they have never heard of any faults relating to this and must have been down to poor maintenance. They wouldn't offer anything to the cost of repair.
What do you think my chances of raising another complaint now?
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I just received the same recall letter this morning!
Ive had my 2013 CX-5 for 2 years now, when I first bought it (with 6 months warranty) it ran ok, slight hesitation every now and again, but after 7 months it was running particularly poorly, turned out the twin turbo had failed on a 3.5 year old car..
Dealer I bought it from initially weren’t interested, new turbo was well over £1000 without the labour costs, in the end I bought the turbo and they stumped up the labour costs, which helped.
So, new turbo and initially it ran better, but not perfect, had/still has this annoying hesitation when applying throttle.
The dashboard frequently lights up like a Christmas tree, the last time (last week) I get “Low Oil Pressure, Engine Damage Possible” take it to my garage who drop the sump and find a clogged oil strainer, apparently they have seen this before on these engines.
The engine seems to stutter when on the motorway, and really feels like it’s misfiring, but I’ve taken it into the local main dealer and they can’t find anything, or more correctly the car computer can’t tell them what’s wrong, the service manager said to me when I picked it up “well we can start changing parts if you want” it all seemed rather hit and miss.
I suspect this recall will come to nothing too, we will see.
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Most probably the intake is all fouled up with carbon and desposits
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Interesting thing is that my CX-5 had complete engine tear-down and clean in January due to oil contamination and carbon deposits at a cost of around £2k, put this to Mazda UK to be told that they have never heard of any faults relating to this and must have been down to poor maintenance. They wouldn't offer anything to the cost of repair.
What do you think my chances of raising another complaint now?
I would think your chances would be very good especially if you can add support to your theory by say attaching an independent experts report.
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Jan 2013 Mazda CX-5 - Im in the same position - Received recall this week - Four weeks after car started playing up with all the systems. Power failing - Stalling - Stopping - Now off the road and in with dealer.
The servo problem I complained about last year but was fobbed off as not being a known issue - which I find really bad as to the possible safety implications on the road.
This was third Mazda - Will also be my last - Safety is being compromised - Zoom Zoom
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Just had the recall notice (Sept 2015 CX5). Not had any problems as such so I'm trusting this is to improve things for me as well as Mazda. Booked in for mid-November.
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There is also an article in a German automotive website making mention of these issues and the recall. However, at present I can find no mention of it listed on the official KBA website, the authority responsible for the issuing of recall notices. https://www.kfz-betrieb.vogel.de/mazda-ruft-die-baureihen-2-3-6-und-cx-5-zurueck-a-766250/ That said, the recall concerning the boot lid dampers was first mentioned on the site linked to earlier with the KBA following on some time later. From what I read a full days work is involved so I would imagine the cost to Mazda would be pretty high considering the number of vehicles/models involved. Interestingly the article states that the problems have been known to Mazda since March. Um.
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Stranger and stranger. Recall notices have now been issued here in Germany by the KBA although they are applicable only to the 2016 CX5 model.
1. Description:
Defect in the area of the brake booster leads to reduced braking force.
2. Description:
Non-compliant mounted injectors can cause engine failure.
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Got mine booked in for Tues 30th Oct and as said previously, Mazda need it all day - must be a biggie!
I genuinely love Mazda(s) and enjoy their (unfortunately flacid) attempts to get me to speak Japanese e.g. Kodo etc. Apparently this recall is all about "Kaizen" - the philosophy of Continuous Improvement. As many of you here in Blightly will know, we sometimes call this..... "Continuous Improvement".
Anyway, this is what Mazda are saying about the "Diesel Engine Concerns" safety recall.......
"This recall campaign requires the powertrain control module fitted to your vehicle to be reprogrammed, in order to protect your engine from developing a fuel injector fault which may in turn lead to the engine stalling.
Whilst the above work is carried out, your vehicle can now also be installed with the very latest and improved engine calibration software which will enhance the way your engine operates and improve the NVH / noise refinement characteristics of the engine itself."
Looking forward to seeing if it is quieter when I get it back but NVH isn't a big problem on my car vehicle. I'll post on that next week after the work's done.
It has to be said, well done Mazda for taking this very expensive step towards prolonging the life of our motors and potentially saving some of us from huge bills down the road. 8)
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Got mine booked in for Tues 30th Oct and as said previously, Mazda need it all day - must be a biggie!
It's possible that it may not take as long as they've estimated.
My 2012 model was subject to 3 recall 'Campaigns' under the Diesel Engine Concerns:
1) Check operation of the vacuum pump which provides braking assistance and replace if necessary
2) Reprogram the powertrain control module
3) Check the sealing of the fuel injectors
(+ installation of the very latest and improved engine calibration software)
Mazda advised 2 days for the work when I booked it in. When I took it in for the work last week, the customer in front of me was getting his 64 reg CX-5 done for the recall and he was going to wait while they did it (they estimated 1 hour). As I booked mine in I queried the difference in time frames and they said his was only needing the software whereas mine needed the vacuum pump looking at/replacing which would take at least a day.
However, fast forward 4 hours and they called to say I could collect the car as it was all done!
The job sheet shows:
Carried out Campaigns
AJ024D, AJ024A, AJ024E
No DTC's Stored, Oil pressure test passed
Tightened injector nuts.
Replaced VAC Pump updated software
When I asked how come it was so quick I was told the mechanics had now done a few of the VAC pumps and so they were quicker than expected.
Wonder if Mazda UK are still paying them for 2 days of work ::)
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Huxie ;D Indeed! I guess there's got to be something in it for the dealers to do the work, so Mazda take the hit. As you say though, 2 days does seem excessive.
Did you notice any change/improvement in how your car ran afterwards?
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Did you notice any change/improvement in how your car ran afterwards?
Can’t say I’ve noticed any change but only been running around the doors.
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Got ours back yesterday afternoon and same here - no difference.
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Hi, after performing safety recall my cx-5 I noticed the safety engine check and iStop lights on the dashboard, another time the battery Management System Inspection Required which would disappear after the next start of the engine. Work cards do not received but I'll ask.
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Just like Huxie my 2013 CX-5 was examined/updated last week at 43600 miles. Campaigns AJ024 A,D,& E completed, and all within 4 hours. After 250 miles to & around West Country so far nothing adverse to report, other than all dashboard screen based pre-sets had been lost. Assume battery had to be disconnected! Initial improved MPG, 41 ipo 39 average indicated, didn't last after the M5 run. Will see what Full to Full Tank checks reveal over the few weeks.
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Ok, so mine’s booked in at the local dealer on Monday, they asked for it for the full day, so as they can fit it around other work apparently.
I’m hoping that one of these ‘fixes’ resolves the horrible hesitating on light/no throttle, we will see.
Can i ask; one of these fixes is meant to stop a fault developing with the fuel injectors, what ‘fault’ could such a mechanical device develop, and what are the symptoms if this ‘fault’ has already taken place?
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Hi all
I have just received the same recall letter in the post last night. My concern is I had my CX 5 re-mapped back in April to 215ps and now I am thinking is this re-call going to put it back to the 150ps it was originally?
poosticks :-\ :-\
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Any form of remapping will give Mazda an excuse to say the warranty has been invalidated. I may be stating the obvious, but you need to remove the box before taking it in.
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I've also just had the recall. When I booked it in they checked and said it just needed the software upgrade.
Would I be right in thinking that depending on the model year, the recall work may vary as to what is involved?
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Any form of remapping will give Mazda an excuse to say the warranty has been invalidated. I may be stating the obvious, but you need to remove the box before taking it in.
I understand what you’re saying, but these are not Warranty repairs, it’s specifically a ‘Safety Recall’ I don’t see how they could refuse to carry them out simply citing ‘modifications that have been carried out by the owner’ (most of us will have carrried out some ‘upgrades’)
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I can't vouch for it directly, of course. Mine have always been company cars so I wouldn't have been in a position to modify them. My son did have to remove a re-mapping on his Scirocco before it went in for an official update; he was warned in advance about it.
I had some correspondence with Mazda with my first one when I was having issues of poor fuel economy. I directly asked whether I could re-map with an plug in box as there were several that promised improvements. Their response was that I was welcome to do so, but it would no longer fit the homologation requirement and that i would have to take the responsibility for any consequences relating to it. Note that they never actually said it would invalidate the warranty, but what they said was as good as that.
Alan
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There has also been this reported over the last few days. https://www.reuters.com/article/us-mazda-recall/mazda-to-recall-640000-vehicles-globally-over-diesel-engine-issue-idUSKCN1ND0MB
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Glad to see other owners have had the work done, even if it hasn't made much difference. My local dealer still hasn't received the software to make the upgrade.
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I'd assume a remap would allow any manufacturer wriggle room that you don't want to give them.
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Strange things happen with the cx5. at this recall, which I had done last November, I put a note on the Dealer's form that I was getting the dreaded high revs at almost every start from cold. Since I got the car back, it has not once high revved. So it looks like there must be some tweek that can be done. Dealer was Snows, Portsmouth.
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Strange things happen with the cx5. at this recall, which I had done last November, I put a note on the Dealer's form that I was getting the dreaded high revs at almost every start from cold. Since I got the car back, it has not once high revved. So it looks like there must be some tweek that can be done. Dealer was Snows, Portsmouth.
No there wasn’t, they don’t do it in cold weather. It will be back in spring.
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So it turned to winter on the afternoon of the recall.
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xtrailman posted this a while back on another thread on the high revs issue:
These are the conditions required for the high revs according to Mazda.
High revs at start up.
Case Reference: 1-517969912
Thank you for your recent email.
Having discussed your concern with our Technical Department, I can advise the following:
High idle speed is a normal function of the SkyActiv Diesel engine on start up, and is not related to any PCM updates; this has always been a feature of this engine.
After a cold start, the regulating valve and the wastegate valve are fully open to enable the exhaust gas to flow through the turbochargers without losing much exhaust gas heating capacity. Also the VVL mechanism slightly opens one exhaust valve per cylinder during intake stroke in order to recirculate a certain amount of high temperature exhaust gas back to the cylinder.
This is for early activation of the catalytic converter and improved exhaust gas purification. This does not indicate defect of the parts.
<Operating Requirement>
1. Water temperature (ECT) at engine starting: from 15 to 32 degrees Celsius.
Intake air temperature (IAT) at engine start: from 15 to 35 degrees Celsius.
Barometric pressure at (BARO) at engine start: from: 91 to 200 kPa.
2. Gear position: P, N, D with the engine idling (Accelerator pedal not depressed)
This is mentioned in the owner’s manual
<Owner’s Manual>
This concern is mentioned in the O/M “When Driving Start/Stop Engine” as follows:.
After starting a cold engine, the engine speed increases and a whining sound from the engine compartment can be heard.
This is for improved exhaust gas purification and does not indicate defect of the parts.
In closing, I trust the above information clarifies your Mazda CX-5 is operating as intended.
Yours sincerely
Jon Haywood-Smith
Regional Customer Relations Manager
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So it turned to winter on the afternoon of the recall.
Read the conditions listed. No need for sarcasm when I’m trying to help you understand what happened.
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.....I put a note on the Dealer's form that I was getting the dreaded high revs at almost every start from cold. Since I got the car back, it has not once high revved. So it looks like there must be some tweek that can be done.
Um, My CX5 is stored in an underground garage which, from early Autumn onward, is very cold. In fact you wouldn't walk around in just a T-shirt in summer either come to think of it. Anyway, the long and the short is that the car has always started with high revs and which is something I don't give a second thought to now.
However, a couple of weeks ago the dealer updated the software and since then no more high revs upon engine start-up and I think it fair to say that it's only become noticeable by it's absence. On the other hand, and I might be imagining this (or not), but the engine now sounds more like the diesel that of course it is. Before I was always pleasantly surprised just how quite the 2.2 was/is when compared to some other makes but now it really does sound like an oil burner. Nothing excessive but noticeable.
On another note, the car went into the workshop to have the left hand side (when viewed from the rear) boot damper replaced. The original was replaced under recall some time back but the replacement started to really squeal and grind so counting the original we're now on damper number 3. Strangely enough, from what I read on other forums I am not the first to have this experience and the troubling damper is always the left hand side one.