Mazda CX-5 Forums
Technical Section => Engine/Transmission/Powertrain/Exhaust => Topic started by: Qirex on November 26, 2018, 11:02:33 pm
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My CX-5 (13 plate) was recalled for vacuum pump seals & software updates.
I was called by my dealer to advise me that the emissions were smokey, the cam was faulty, also the turbo fans were loose. The cost of this work is £2,000.
They contacted Mazda UK who have offered to pay 50% + a rental car for the duration of the repair.
My vin number seems to fall within the problem batch.
How can I find out if the cam was faulty and should I be looking for greater compensation from Mazda UK?
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I would say that you are doing alright as it is on a 13 plate car.
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As Mazda chose not to replace the faulty camshafts then it is their fault that the turbos and oilways are now also affected when the camshaft goes. So assuming that the car has been serviced in the Mazda network and not done starship mileage then they should pick up a bigger percentage of the bill than 50%. If it hasn’t been serviced in the dealer network then 50%-60% is about right as goodwill goes both ways.
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Fully agree with what has been said by ROCKETRON.
As a matter of interest what is your mileage please Qirex?
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It's been serviced by Mazda main dealers and has a full service history. The mileage is now 61,000.
What are the chances that swarf may have affected the pistons and cylinders and cause problems in the future?
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ok, I'm getting slightly concerned I admit....I too have 61k and Mazda servicing since new...
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The affected vehicles were manufactured before September 2013. Check the VIN number. Your main dealer should be able to tell you if you are at risk.
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The affected vehicles were manufactured before September 2013. Check the VIN number. Your main dealer should be able to tell you if you are at risk.
Will they? I didn’t think it was ever officially acknowledged as a problem by Mazda?
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I'm ok on the VIN number check if this is to do with that.
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Update... Mazda UK have refused to improve their offer.
Despite fitting a defective part at manufacture MazdaUK are no longer responsible.
I have approached the motor ombudsman who has advised that I approach the dealer who sold me the vehicle.
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I have approached the motor ombudsman who has advised that I approach the dealer who sold me the vehicle.
And did the motor ombudsman offer any advice as to what to do in the event of the dealer not playing ball?
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No, they haven't but let's see what they do. They have been in touch and asked for more info.
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Good luck - there is plenty of evidence on this forum of this having been a known issue for a long time so I'd cite some of that if needed.
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As a fellow 2013 CX-5 owner, I have to agree with twabrigs.
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I understand early signs of a potential problem are a noisy/screechy turbo. In the event, Stop immediately and arrange recovery.
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Has anyone on this forum seen any evidence of these ‘soft’ Mazda Camshafts?
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I’ve seen photos of camshafts with excessive (premature) wear. They did have a batch where the hardness treatment was not to standard and in my opinion this should be honoured by Mazda as long as there is evidence that the correct oil and service schedule has been met.
Turbo failure is a different matter and while it should be honoured in the case of damage from debris where the cam has deteriorated, there are several failure modes which stem from poor oil (incorrect grade or excessive mileage) to switching the engine off after hard driving. I can understand Mazda wanting lots of evidence and only making part payments on these.
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This was removed from my CX-5 last week.
This is certainly not 'normal wear and tear'
All that 'missing' metal killed my Turbo last year and it's just had a part Engine Rebuild.
https://ibb.co/KLVstjd
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Had it happen on my 2012 model. Didn't see the camshafts that were removed, but did see the turbo. The damage was pretty obvious, you could see the play in the bearing and impeller quite clearly. Looking back I consider it lucky that it happened at a fairly low mileage as it was sorted under warranty and I never had any engine issues after that.
Alan
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On the advice of the Ombudsman I approached the garage who sold me the car ( used in Feb, 2017) and after they consulted their legal team they contributed a further 25% ... leaving me only 25% to pay. Better than a poke in the eye with a sharp stick. Still think that Mazda should have made this a recall issue though, not impressed for a company of their size.
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So I took my car-5 into the garage for the fuel injectors recall. On testing the oil pressure and pressing the accelerator it has apparently dragged oil into the engine. They then say that the turbo and camshaft needs replacing. Which having read on this forum I understand is a massive issue. My car is 2013 model, done 50000 miles.
They have had the car 4 weeks now and Mazda have apparently agreed to 50% of the bill. My question would be seeing as the damage was caused in the garage and it was a known faulty part anyway should they not be covering it all? Warranty or not?
Has anyone had any luck speaking to the garage that sold them the car to help with cost of repairs?
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If you have had all the services at Mazda then they should give all the cost as the camshaft is known to be faulty manufacture, the swarf that it then puts into the oil knocks out the turbo. If some of the services are done outside the Mazda network then they seem to offer around 30- 50%. I suspect that as the affected cars get older they will be offering to pay lower percentages.
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On the advice of the Ombudsman I approached the garage who sold me the car ( used in Feb, 2017) and after they consulted their legal team they contributed a further 25% ... leaving me only 25% to pay. Better than a poke in the eye with a sharp stick. Still think that Mazda should have made this a recall issue though, not impressed for a company of their size.
Did the garage who sold you the car contribute because they knew about the issue when they sold it to you?
I'm having the same issues but bought mine from new so just wondered if the garage would have the same approach.
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As Ron said, it's a known problem. My 2012 2.2D 175 had it happen in late 2103 at lower mileage than yours. It is a known problem affecting diesels with VIN number starting with JMZKE and including all numbers up 163230. Mazda have known about this since 2012 but have never "officially" acknowledged it. They've basically treated it on the basis of "we'll deal with the ones that fail, but if they don't, we'll keep quiet and hope the warranty expires"
Based on other posts on here, 50% seems to be the going Mazda rate for this. I do recall seeing another owner on here who involved the ombudsman and managed to get another 25% out of the dealer.
Alan
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I've had 3 services with Mazda and 2 with a private garage. What is their justification for this do you know? The service would not have picked up or prevented this fault and they already knew it existed.
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Also, would I be able to get another garage to complete the repairs so I don't have to pay dealership rates?
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Like most manufacturers, they seem to try and uses any excuse to wriggle of a warranty claim if "unauthorised" servicing is done. They'll do this whilst the vehicle is in warranty. Honestly, as they are offering 50% against a vehicle that's now 2 years out of warranty, I think that's the best you'll get. You can try and get a bit more out of the dealer, as I said< that's probably your best hope. After it's fixed by a Mazda dealer, you shouldn't have the same issue again. I've been following this topic since mine failed and have never heard of anyone who's had this happen twice.
As for onward servicing, I can't really advise as mine have all been company cars so have to be dealer-serviced.
Alan
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Ok, thanks for the advice. I presume the repairs will be under warranty? I've contacted the garage I bought it from for one last throw of the dice. I'm also going to keep at the garage that is doing the repairs as their manager told me at the time he was 100% confident that Mazda would cover it as they had with the previous 3 cases it had happened to.
That was going to me my next question, I presume the ones they are replacing it with having got the same problem.
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I think that they should have replaced all the known faulty camshafts,when I tried to get mine done they said that Mazda will only pay when the camshaft has actually gone even though that does a lot more damage and costs them a lot more. I suppose they think that some won’t go and some will go out of warranty and out of Mazda dealer network and so won’t cost them anything.
As you have has 2 services outside the dealer network they feel that they don’t owe you any goodwill as you haven’t shown them any, that is their thinking. I am still waiting for mine to go but don’t use the car that often, but always do long runs. I have kept mine on Mazda extended warranty since it was 3 years old so hopefully all repairs would be paid for but as car gets older I suspect they will say “wear and tear”
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Just spoke to Mazda and they said the reason it wasn't a recall and they haven't notified people about the fault is that it isn't a safety issue. Now seeing as some people from what I read have had the engine cut out on them while driving surely that is a safety issue?
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Just spoke to Mazda and they said the reason it wasn't a recall and they haven't notified people about the fault is that it isn't a safety issue. Now seeing as some people from what I read have had the engine cut out on them while driving surely that is a safety issue?
You’re telling us how you see it when even if we agree it isn’t going to change things. Here’s the problem you’ve got. Not all engines failed and there are many more running out there that never had a problem than did. You could argue that they are sitting on a ticking bomb but what Mazda will be reluctant to do is warrant an engine that has been serviced in a third party garage. You can’t be sure what oil was used and whether it contributed to the problem. Also, if the service indicators aren’t reset properly it won’t detect over dilution and stop you driving before it is lubricating the engine with diesel. Let’s be honest, the reason somebody takes it away from the dealer is often cost rather than convenience. All I would say is, if you run a 90k Range Rover and it ends up with a similar fault at 37 months you’d be on your own with a much bigger bill and that applies to many other brands. Here you are at 5 years and a record of budget servicing with a significant gesture. Should it have failed at that mileage? Well it’s certainly disappointing but what Mazda can’t see is how much of it was your own doing.
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Totally agree, it's a safety issue. My turbo blew as I was joining a motorway from a slip road...
At least they acknowledged it was a know issue, though. That's something the never admitted to me at the time.
Alan
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Quick update for anyone having the same problems. I refused to accept the 50% contribution that the garage told me Mazda were willing to pay. I contacted Mazda directly and they have now confirmed to me that they will pay 100% of the repair bill.
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Well done you. Could also be a helpful precedent for others should they find themselves in the same position.
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Good result! Well done for persevering.
Alan
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Good to hear of a good outcome,it shows they must be getting softer as in the past if you didn’t have 100% services with Mazda they only offered 30-50%. I have tried a few times to get my camshaftrenewed so that I don’t have to worry about it but they insist that it may never go,even though it would save them the added cost of a turbo and cleaning out the swarf if it did. The trouble is forums make it seem like the problem is worse than it is as nobody says anything when there are no faults only with a problem. I suppose only Mazda knows how many it has done compared to how many cars sold and obviously think there is no case to change the rest.
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There should be a zero charge invoice as a record of work done.
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I refused to accept the 50% contribution that the garage told me Mazda were willing to pay. I contacted Mazda directly and they have now confirmed to me that they will pay 100% of the repair bill.
Excellent result. Goes to prove that one shouldn't readily accept being fobbed off but rather keep plugging away.
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I’d love to see that invoice.
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I’d love to see that invoice.
I posted the update for reference for anyone else having the same problems so they are aware of others experience. It was my intention to help not to brag, apologies if it came across that way. By saying you would love to see the invoice are you suggesting I'm Lieing to a chat room full of anonymous unknown people? What a said little world you must live in.
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I think you have misunderstood Anchorman's comment. My interpretation is that he was making a tongue in cheek humorous comment.
Mazda dealers are renowned for trying to get money out of customers. So if Mazda have agreed to cover 100% of the costs involved, a zero cost invoice would indeed be a sight to behold.
Nobody is suggesting that you are lying, it's just such a rare event that many people would love to see such an invoice given to a customer by Mazda.
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Quick update for anyone having the same problems. I refused to accept the 50% contribution that the garage told me Mazda were willing to pay. I contacted Mazda directly and they have now confirmed to me that they will pay 100% of the repair bill.
What was the crux of the argument you used to convince Mazda to meet 100% of the cost?