Mazda CX-5 Forums
Audio & Visual Section => Vehicle Entertaintment / Navigation Systems => Topic started by: BigAl on December 09, 2015, 09:47:39 am
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Still no joy with the hotspot issues and Mazda are still puzzling over it. As it stands, I can connect the car via this to get the live info (that's 22 entries on the wheel inc an 8 digit password), but it won't save the settings so you have to re-pair every time. It should do this automatically every time (assuming the phones hotspot is active).
Can I ask a favour, could you please confirm whether or not yours works as it should and confirm your phone make and model as well.
Mine:-
No. HTC One M9
Thanks, Alan
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Hi.
I got may car new in September and couldn't get it working which bugged me as I then spent 6 weeks in France and Spain without this and with Bluetooth not working. When I came back there was a major phone update (I've a Samsung S6) and a new MZD connect release (56.00.230).
After both of these were updated the WiFi hotspot worked and it remembers it - all I need to do is switch it on as I get into the car and all is well. What I don't know is what of the updates fixed this (or both).
One positive from Mazda - my 60 day trial of the Connected Services had expired so I asked if I could have the 60 days reset. Mazda Customer Service told me that If i bought a year, they would then refund that in full - which they have done so all now is spot on.
Good luck getting yours sorted.
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Yes - Sony Experia Z3 Compact
BUT only after having the CMU replaced, it was a big fat NO with the car as delivered.
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My iPhone 6 has connected without any problems ever since I got the car new back in July. My wife's iPhone 4 connects fine too. I still have the previous version of the firmware that the car shipped with. (I can't recall the version number off hand but its not 56). Initially I was keen to get the upgrade but given the reports on here and the fact that my version seems to be working fine, I'm going to hang on a bit!
Hope you get these issues resolved soon.
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I have a LG G3 and it connects fine when I activate the hotspot. However, like the poster above this is only after having the CMU replaced under warranty as it previously would not connect at all.
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Yes - Sony Experia Z3 Compact
BUT only after having the CMU replaced, it was a big fat NO with the car as delivered.
Whats the CMU?
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Yes - Sony Experia Z3 Compact
BUT only after having the CMU replaced, it was a big fat NO with the car as delivered.
Whats the CMU?
The main computer that deals with the infotainment system.
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As above, it's what the dealer technician called the module they replaced.
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OK....
After having the second CMU fitted, the wi-fi hotspot still won't connect automatically >:( That also factors in an update to the latest firmware and an update to the android OS on the phone.
I am liaising with Mazda UK directly on this anyway (as the dealer involved them anyway). The last discussion I have had with Mazda was that this is obviously beyond the dealer's capacity to deal with. I also offered to write up a report for Mazda explaining the issue in more detail which they could pass on to their technical people in Europe. It would be helpful to be able to include feedback on which combinations of phone and car work or don't work, so - to repeat the original question - could you please confirm whether or not yours works as it should and confirm your phone make and model as well. The original post has had over 400 views but only 7 replies, so there must be other folks who can provide more info, please?
Thanks, Alan.
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The original post has had over 400 views but only 7 replies, so there must be other folks who can provide more info, please?
Alan - that may be due to the fact that not everyone has this WiFi capability in their vehicle. I opted out of having the Navi fitted because I personally think it's useless, a which a lot of posts I've read would support.
Anyway, I digress LOL. With my CX-5 minus the Navi but including everything else, I have never experienced any problems with the BT connection to my Samsung Galaxy S5 or indeed the radio which, according to various reports, also suffers from the odd glitch or two.
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Well the nav is far from useless, but the Wi-Fi is a faff.
In fact you can't buy a CX-5 now in the UK with out Nav, a few makes have also gone that route, the new X1 for one.
I use a App that sets up a Wi-Fi hotspot at the press of a button, I've called it cx5 and given it a simple password that's remembered by the app.
So all I do is select the app and press start, job done.
The faff is having to remember to start it up which involves removing the phone from my pocket to unlock it and start the app.
When it works the live traffic is well worth having, the weather and fuel less so.
Problem is because the street name obscures the data signal and phone data its a real pain to actually see if everything connected, I use favourites to establish phone is connected, and traffic information on the nav screen for live traffic.
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Good point. So the question is really addressed to those who have the Nav as standard or as an option (title edited to reflect that). I have no issues with Bluetooth at all, just the wi-fi. That's the info I'm trying to get. AFAIK, they are two totally separate systems within the car.
Alan
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I use a App that sets up a Wi-Fi hotspot at the press of a button, I've called it cx5 and given it a simple password that's remembered by the app.
OK, but which phone/OS do you have as that appears to be relevant to this issue?
What's the app called, btw?
Alan
Edit: Alan I have changed the title of this last post so the follow on postings retain the same title.
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Alan
I use this app.
https://play.google.com/store/apps/details?id=com.vnncorp.wifihotspot&hl=en_GB
But there are plenty more if that's not compatible.
My phone is a HTC Desire 510, of which I have two for use with the car, I can't say for sure that the wifi works every time though at this stage, which is why I didn't reply to your post earlier.
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Info request:
I have no problems with either Bluetooth or WiFi (since I moved to v56 last November).
I have the Sport Nav automatic - build date was about June 2015
I use a Samsung S6 running Android 5.1.1
I'm on v56.00.511 EU of the firmware
I don't use a Hotspot app. The S6 seems to do everything by using a standard 'one click' function.
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I have a Samsung S4 Mini Phone. Had my third CX5 in September. Have had problems connecting to my wifi hotspot since then. Always comes up network error. Very erratic performance. As a result I have had a new CMU fitted two weeks ago. I was told the new unit was more 'sheltered' whatever that means, but since it was fitted it connects quickly every time. Like others, I have to switch on my wifi hotspot each time I want to use the live traffic function and using the hotspot for long periods does drain my battery. Also if the hotspot disconnects for any longer than 7-10 minutes, the factory setting on the phone turns the wifi hotspot setting off. Checked with Samsung. This setting cannot be changed. I have never been happy with Mazda requiring us to use our data allowance on our phone contract to enable their navigation system to work for live traffic. Also because you cannot see the phone battery or hotspot icons whist driving, I never know whether my hotspot remains connected or not grrrrr!!! Previous system with Tom Tom was excellent.
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Sorry I cant help, I agree with you on every point , :'(I have given up on it for longish journeys and use a portable type, gives traffic updates free for life !
Wish we could put a Tom Tom card in and use that.
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Totally agree about being able to see the wifi signal and phone data.
I'm sure Mazda can sort it with software mods.
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I'm sure Mazda can sort it with software mods.
Well, I wish they'd pull their collective fingers out and get on with it!!! >:(
Alan
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To BigAl
Sport Nav 175 Manual
Purchased 10/15 (not sure about build date)
Sony Experia Z3 Compact (no problems even after Android updates)
Bluetooth & Wifi both connect ok, no app required (but Wifi only after having CMU module replaced, didn't work from new)
Version 56.00.230 EU N
Android 5.1.1
I would also like to add my voice to all the other points about needing data connections, lack of free updates, screen information bar & my own pet peev, the patchy traffic coverage. I wish Mazda UK would have a presence on here to at least acknowledge comments but I'm guessing that's highly unlikely.
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The issue of the wi-fi connection has been bounced back to Mazda yet again as two replacement CMU's haven't sorted the problem.
Here's a strange thing, though. I found out how to turn of the security for the phone hotspot. It's set, by default, to WPA2 encryption. Having turned it off a week ago, it will now connect automatically if the hotspot is already on when starting the car, but not if you switch the hotspot on after starting the car. Downside to this, of course, is that it's creating an insecure wi-fi connection. :-\
Alan.
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And I'm getting traffic even when I don't connect the wifi.
But weather and fuel asks for the wifi connection, but neither one is greyed out as I would expect with no hotspot connection.
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Are you absolutely sure that you are getting live traffic data rather than just the historical traffic data? The latter does change route calculations, etc, based on the info stored in the system (which I believe updates with the SD card mapping updates).
Alan
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Yes I am.
The historical data is on a separate tag lower down, the traffic I'm showing has accidents, two yesterday which I believe wouldn't be shown as historical traffic.
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Very strange. My dealer was adamant that live traffic info (plus the weather and fuel) was only available via the wi-fi connection to phone hotspot and required a subscription to the service...
Alan
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Very strange. My dealer was adamant that live traffic info (plus the weather and fuel) was only available via the wi-fi connection to phone hotspot and required a subscription to the service...
Alan
Give it a go with the wifi off.
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As an aside given it's been mentioned in recent posts, has anyone who has 'connected services', actually managed to get petrol prices?
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As an aside given it's been mentioned in recent posts, has anyone who has 'connected services', actually managed to get petrol prices?
Yes if I've got the wifi connected.
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Well that's weird. We appear to have identical cars and yet it works fine for you and has never worked for me. All I ever get is 'no items' - whatever town I choose or just 'where I am'. Mazda told me 56.00.511 would fix it - it made no difference. Back to Mazda by the look of it. :-(
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As an aside given it's been mentioned in recent posts, has anyone who has 'connected services', actually managed to get petrol prices?
Yes, when my connection works I do get it. Bearing in mind two things, you have to have a subscription and you have to select which fuel types you want displayed.
Alan
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:D On the subject of 'live' traffic services when not connected to your wifi hotspot, the traffic will show delay and accidents through the traffic information fed to it by FM Radio updates. If you go to traffic and the number of updates is under 100, you are not connected to live traffic through your wifi hotspot. If you are connected, the number of traffic incidents will be in the hundreds.
Regarding fuel prices, check that you have set it up via the appropriate setting. I think it is in the traffic setting. You have to specify what type you want for example petrol or diesel and the grade required. I always seem to receive prices when I try it, but they seem about 2 months out of date to me.
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I couldn't remember if I had set the fuel type, but just been and checked and I had. Only allows me to choose from Diesel, Premium Diesel and Bio Diesel - correctly as it's a diesel model. Just tried it again and all I get is 'no items' - total mystery. Weather is fine and there are 100's of traffic items so connected services is working - just not for fuel prices. No big deal but I hate mysteries like this.
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I can get both petrol and diesel prices.
I'll check out the number of traffic items when I get chance, I don't have much data left for this month.
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Well, the latest from Mazda UK regarding the wi-fi issues has finally trickled in...
They now reckon that the issue has been tracked to an interconnect cable in the system which can pick up interference and therefore needs to be replaced with a shielded version of the same cable. It's obviously something that was already known as it's a stock part, so I'm waiting a call from the dealer to get it changed. If it was known, however, why did they not tell the dealer previously rather than having them replace the CMU twice? ::)
At least they were very apologetic about it and have promised "compensation" for the inconvenience. However, I still can't help thinking that it won't be the end of the issue(s)...
Alan
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I can get both petrol and diesel prices.
I'll check out the number of traffic items when I get chance, I don't have much data left for this month.
I've had another look today and using live traffic definatly gave a lot more traffic incidents, so that's confirmed thanks.
also it looks like i can only get diesel prices (this may have changed since the update to software?), although i do get the option of three types.
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Well, the latest from Mazda UK regarding the wi-fi issues has finally trickled in...
They now reckon that the issue has been tracked to an interconnect cable in the system which can pick up interference and therefore needs to be replaced with a shielded version of the same cable. It's obviously something that was already known as it's a stock part, so I'm waiting a call from the dealer to get it changed. If it was known, however, why did they not tell the dealer previously rather than having them replace the CMU twice? ::)
At least they were very apologetic about it and have promised "compensation" for the inconvenience. However, I still can't help thinking that it won't be the end of the issue(s)...
Alan
Mazda are good at compensation but i'd rather not have issues to start with, i have to say having had 4 nissans i had no where near the same bugs, but to be fair they didn't have as much tech.
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However, I still can't help thinking that it won't be the end of the issue(s)...
Alan
Mazda contacted the dealer today to discuss this. They - politely - pointed out to Mazda that the shielded cable is replaced WITH the CMU anyway. Exit Mazda, stage left, with tail between legs... ;D ;D ;D
Back to square one.
Alan
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you need to speak to Yan i think it was in MZD technical Germany.
He or they actually know all there is to know IME, when Mazda CS put me through to them chap i spoke too once i told him the very long saga with my phone not connecting reliably immediatly said it wasn't the phone at fault but the module. I even got a case number.
Still Mazda CS insisted on yet another software update which made things worst, in that it dropped the connection even more (511), along with more testing.
It reached the stage where i bluntly told them that after 25 years working in maintenance if i hadn't changed a part by now then questions about my competence would be asked.
Since the module was replaced which is for BT and wi-fi etc, my phone has connected everytime.
You need to start getting a little more assertive perhaps?
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The number you want is +49 (0)2173 943121 which is located in Leverkusen in the north of Germany. Office hours are Mo - Fr 08:00 - 18:00
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Alan are you aware of a TSB for wifi drop out?
HERE (http://api.viglink.com/api/click?format=go&jsonp=vglnk_145837465162011&key=ec49da8f078dc8a8189b3f88c9e794c9&libId=ilyuhrr401000bqj000DA1u76enlenalu9&loc=http%3A%2F%2Fmazda3revolution.com%2Fforums%2F2014-2016-mazda-3-skyactiv-audio-electronics%2F98202-mzd-connect-all-firmware-version-only-downloads-77.html&v=1&out=https%3A%2F%2Fmega.nz%2F%23F!0osmiYSQ!XhqynkQWLF3LiCPEjjrXkw&title=MZD%20Connect%20ALL%20Firmware%20version%20(only%20for%20downloads)%20-%20Page%2077%20-%202004%20to%202016%20Mazda%203%20Forum%20and%20Mazdaspeed%203%20Forums&txt=https%3A%2F%2Fmega.nz%2F%23F!0osmiYSQ!XhqynkQWLF3LiCPEjjrXkw)
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Xtrailman, thank you for this interesting document.
I experience the problems as mentioned in the TSB, with one exception however : my wifi can make contact with my home-network, only when I am parked very near to my wifi-modem....
It is however not possible to connect to any other (open or not) network; the system finds a lot of these (when nearby) but is then unable to make a connection (network failure; not even possible to enter a password.
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Anybody knows where the CMU is located?
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Problems (DHCP error, Network error) solved.
Got the Navigation unit changed (free of charge); system now detects ánd can connect to a dozen of Hotspots. Once connected the systems asks if I would like to have Weather info, Traffic info etc.
Strangely enough the cable was not replaced, only the navigation unit? The whole operation took some 30 mins, but then I told my workshop that I would upgrade the OS myself (as I had applied the AIO tweaks with effect on the NAV-card).
For those interested : the CMU resides within the navigation unit.
Thanks Xtrailman : your TSB was very helpful as my workshop said they had never heard of this problem before.
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Alan are you aware of a TSB for wifi drop out?
HERE (http://api.viglink.com/api/click?format=go&jsonp=vglnk_145837465162011&key=ec49da8f078dc8a8189b3f88c9e794c9&libId=ilyuhrr401000bqj000DA1u76enlenalu9&loc=http%3A%2F%2Fmazda3revolution.com%2Fforums%2F2014-2016-mazda-3-skyactiv-audio-electronics%2F98202-mzd-connect-all-firmware-version-only-downloads-77.html&v=1&out=https%3A%2F%2Fmega.nz%2F%23F!0osmiYSQ!XhqynkQWLF3LiCPEjjrXkw&title=MZD%20Connect%20ALL%20Firmware%20version%20(only%20for%20downloads)%20-%20Page%2077%20-%202004%20to%202016%20Mazda%203%20Forum%20and%20Mazdaspeed%203%20Forums&txt=https%3A%2F%2Fmega.nz%2F%23F!0osmiYSQ!XhqynkQWLF3LiCPEjjrXkw)
Have had a look at that and will check it with the dealer, but none of the symptoms there seem to match my problem. I have no trouble picking up the networks in the first place, it's just that - having connected and logged in - the system won't then connect automatically next time (unless its done withing a couple of hours). So I have to log in again, which creates a new version of the same network. After this happens 20 times, the system locks up until you delete the previous instances.
As a further test, my dealer let me use a new CX3 (with the same version of MZD) last weekend for a couple of days to see if the same thing happens. It does and - conversely - they were able to connect one of their phones to my CX5 and leave it overnight. It connected the following day without issue. That suggests that the problem is down to the phone rather than the car, despite it being listed as a compatible phone.
Alan
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Mazda's 'Phone Compatibility list' isn't really that useful for Android phones. It states the phone but not the Operating System version (eg: Lollypop, etc) and it is often changes here that cause problems.
I originally had the phone disconnect problem (and the phone was on the compatible list) but in my case it got fixed by an Android update that suddenly arrived.
The compatibility list also shows for the Samsung S6 that for 'Messaging' it says,
not supported Email - Receive Message
not compatible Email - Notification
yet both of these work fine - in fact better than I expected as it'll read the email to me.
It's a shame that they've not sorted all the gremlins (which clearly irritate many of us) out with the MZD connect system as the car itself is just excellent.
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Sold my CX5 2014 last week and got CX5 2016. Absolutely livid having found out that the only way to get Traffic and Camera live is via WiFi. I do not want to have my phone on WiFi connection, never use it for anything apart from making calls and texting nor do I wish to change that. Good job I kept my Garmin with Lifetime updates on maps, traffic and cameras. If this car was not so superb otherwise and if it did not cost me as near to unmentionable amount in front of hubby, for two pins I would rip out sat nav system and install something else. I drive thousands of miles in Europe every year and traffic and camera info is so important to me.
So fuming I can hardly talk....
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Alan are you aware of a TSB for wifi drop out?
HERE (http://api.viglink.com/api/click?format=go&jsonp=vglnk_145837465162011&key=ec49da8f078dc8a8189b3f88c9e794c9&libId=ilyuhrr401000bqj000DA1u76enlenalu9&loc=http%3A%2F%2Fmazda3revolution.com%2Fforums%2F2014-2016-mazda-3-skyactiv-audio-electronics%2F98202-mzd-connect-all-firmware-version-only-downloads-77.html&v=1&out=https%3A%2F%2Fmega.nz%2F%23F!0osmiYSQ!XhqynkQWLF3LiCPEjjrXkw&title=MZD%20Connect%20ALL%20Firmware%20version%20(only%20for%20downloads)%20-%20Page%2077%20-%202004%20to%202016%20Mazda%203%20Forum%20and%20Mazdaspeed%203%20Forums&txt=https%3A%2F%2Fmega.nz%2F%23F!0osmiYSQ!XhqynkQWLF3LiCPEjjrXkw)
Have had a look at that and will check it with the dealer, but none of the symptoms there seem to match my problem. I have no trouble picking up the networks in the first place, it's just that - having connected and logged in - the system won't then connect automatically next time (unless its done withing a couple of hours). So I have to log in again, which creates a new version of the same network. After this happens 20 times, the system locks up until you delete the previous instances.
As a further test, my dealer let me use a new CX3 (with the same version of MZD) last weekend for a couple of days to see if the same thing happens. It does and - conversely - they were able to connect one of their phones to my CX5 and leave it overnight. It connected the following day without issue. That suggests that the problem is down to the phone rather than the car, despite it being listed as a compatible phone.
Alan
I have two HTC 510 phones one is the wife's on PAYG, this phone was using data even with out the mobile data selected, just the odd pence usually but then suddenly larger amounts, data was never on.
Tesco sent me a new sim card but the problem persisted, eventually despite being reimbursed i insisted the phone be look at. So it was sent away.
It came back having been reflashed and since then has never used any data in the data off position. So what i'm suggesting is you get yours reflashed, it might just sort out the issue?
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I don't think you need WiFi for speed camera information - at least not in the UK (I've not driven abroad in my CX-5 yet). I get camera warnings reliably with no WiFi connection. I believe the camera info comes with the nav software and doesn't rely on WiFi. I know this doesn't solve the traffic issue however.
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Just to add to what Ant said, the speed camera warning works fine in Spain (without the need for WiFi) as well. France apparently don't allow it so you'll get none while there anyway.
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You do get some traffic anyway even with out wifi. You only lose the weather and fuel which has very little value IMO.
I use a BBC app and have fuel updates on my computer.
I will be using my wifi however once we start caravanning, or doing long runs.
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Just to add to the original topic, my wifi is still pretty inconsistent and more often does not connect rather than connect. I use both an iPhone 6 and an EE Kite to check the settings and both experience the same non-connection issues. Dealer is well aware of this and last week the software was upgraded to v.512, still no regular wifi connection. Visit 5 to dealer is around the corner . . . Incidentally, no issues with our Mazda 2 Sport so define toy a Cx-5 problem ????
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You need your wifi/bt module changing, since mine was changed my bt connects everytime.
I believe the module is called a CMU, i know for show it does both the wifi and BT comms as it says so on the box.
It took me numerous visits and two software updates before the dealer was authorised by Mazda to change it.
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Xtrailman, thanks for your comments. From all the comments on this forum from yourself and many others, it is obvious to you, forum members and myself that the solution is indeed a replacement CMU , alas the dealer/Mazda are consistent in thinking otherwise, sigh, sigh, sigh. Eventually it will be sorted I am sure . . .
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Xtrailman, thanks for your comments. From all the comments on this forum from yourself and many others, it is obvious to you, forum members and myself that the solution is indeed a replacement CMU , alas the dealer/Mazda are consistent in thinking otherwise, sigh, sigh, sigh. Eventually it will be sorted I am sure . . .
Mazda to be fair have a point.
Alan has i believe had a replacement CMU twice now, and is on the latest 512 software, but STILL has wifi problems, i believe.
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Alan has i believe had a replacement CMU twice now, and is on the latest 512 software, but STILL has wifi problems, i believe.
True. And I'm getting to the stage where I'm being fobbed off by Mazda because they no longer know what to do about it...
Alan
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Then i would ask for a phone to be provided, or a new car.
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A further little update for those (many) CX5 owners still encountering wifi connection issues. My car is back in again today and there is a further software update available. Version 513 was released on 18 April . . . technicians still working away so sill update when more information is available.
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Well, software upgraded to version 513 and still issues. Arnold Clark technicians were then in contact with Mazda UK who asked lots of questions then agreed something wasn't right ???????????? Mazda and Arnold Clark to discuss further with the likihoof a replacement CMU being supplied . . .
Further updates to follow
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After more investigations, with suggestion from dealer of 'what Mazda say' , I contacted Mazda UK Customer Services and was most impressed with their service.
CMU was replaced yesterday and thus far, all is working as it should. Here's hoping that this issue is now resolved :)
I would suggest that any other forum members with CMU issues consider direct contact with Mazda UK who appear well versed on the issue.
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As already mentioned on this forum, my CMU was also replaced... (free of charge!): WiFi hotspot functions 100% now.
Xtrailman published the corresponding TSB here.
I understand from my workshop that all "old" CMU's are refurbished in Holland (an RF-shield added, and a software upgrade which cannot be done by your dealer).
I am very pleased with the behaviour of Mazda Belgium.
However, in the mean time another problem appeared : white milky stains in both headlights, a manufacturing error. It took Mazda Belgium some time (in Germany Mazda GmbH reacted immediately) but my dealer finally got the authorization to change both headlights. I understand this is a costly operation, some 1.200 EUR per headlight. Same problem in the US and Canada.... the supplier of the headlights is the same company.
Again, very pleased with my CX-5 : proven problems are being solved by Mazda.
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Changelog for .513:
Fixes: - can not switch to navigation window -
no voiceprompts for Polish navi -
old outdated traffic is Displayed on map (when additional services are activated) -
when maintenance interval is reset incorrect mileage is shown -
oil change countdown stops at some value and does not change -
when in ACC mode oil change due warning message is Displayed with wrench icon -
when regular maintenance timer is reset wrong initial mileage is Displayed BUGS fixed (not for Mazda 3): -
issues with navi window (freeze) -
wrong time is shown When the engine is started -
external device bluetooth connection issues -
car location accuracy is improved -
wrong traffic load is Displayed -
system is rebooted When language is changed -
navi or any other window freezes or cmu reboots -
USB / SD card is not Recognised -
navi turns off and the screen
I won't be changing from 511 as i have no issues at the moment, if it ain't broke don't fix it.
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Still persisting with the wi-fi issue and its now looking increasing likely that the fault isn't with the car (which now has a connection system like Triggers broom ::)). Equally, its not the phone itself. I can connect the car wi-fi to fixed land based networks without any issue and the system remembers them and logs in automatically when in range.
It now appears that the issue may be with the phone network itself! As mentioned above, I have a HTC One M9 - Mazda UK have proved that works OK on Vodafone. However, I'm on O2... Now it seems that there is a known issue with the Mercedes equivalent system with O2; something to do with tethering restrictions. This now seems to be the likely culprit, so am now awaiting assistance from our phone provider and O2. Watch this space...
Alan
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Hi all
Should be getting my new CX5 in August. At the moment I've got the Tom Tom with live updates etc. Does anyone know how much data the Wi-Fi hotspot uses on say an hours journey? I can then work out if I need to change my phone plan as at the moment myself and my wife have 250MB per month each. (Yes I know it's a pittance nowadays but I tend to use my phone as a phone and not a portable computer)
When my wife's with me in the car we could use her data allowance and when I'm on my own I could use my data allowance. Does this all look feasible? I have a Samsung Galaxy S5 updated to Android 6 and my wife has an S2 on Android 4.2 (No further updates now on this one :-\)
Cheers
Jonno21
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Mazda say around 30mb a month, to be honest i find the system inconvenient, but at least mine works, although both my mobiles will now not connect again via bluetooth.
My last Mazda, having had issues with two now i will not be buying another.
Every Time the BT unit is changed i lose all my stored nav locations.
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My last Mazda, having had issues with two now i will not be buying another.
Every Time the BT unit is changed i lose all my stored nav locations.
Thanks for the information Xtrailman. I hope I don't encounter the issues you have. To be honest the Tom Tom and Live Traffic have behaved faultlessly for me. Just wish they had updated to the larger screen and to higher resolution maps and included map updates and Live traffic for free. What I will insist upon with the dealer is that they update the firmware to version 513 (or later if there is a new version by the time of delivery) during the PDI.
Cheers
Jonno21
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My last Mazda, having had issues with two now i will not be buying another.
Every Time the BT unit is changed i lose all my stored nav locations.
Thanks for the information Xtrailman. I hope I don't encounter the issues you have. To be honest the Tom Tom and Live Traffic have behaved faultlessly for me. Just wish they had updated to the larger screen and to higher resolution maps and included map updates and Live traffic for free. What I will insist upon with the dealer is that they update the firmware to version 513 (or later if there is a new version by the time of delivery) during the PDI.
Cheers
Jonno21
For a change upgrading the software has sorted out my phone issue.
They were working ok on version 511, so i didn't bother with 512 or 513, after the second phone failed to connect this afternoon(the first one failed around 3 week ago), i decided to upgrade to 513 and all is well again.
How long is another question.
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Updating mine to 513 has made no difference to the wi-fi hotspot connection; it will connect but has to be entered as a new hotspot every time, unless its just a few hours since the last successful connection. It seems now that mine may be a network issue rather than the phone/car; there's a similar issue happening with Mercedes equivalent live system and O2 apparently. I can save fixed wi-fi networks at home and work which connect automatically as you start up to leave or drive up to them. It's just the phone's hotspot that won't. Mazda Dartford have successfully got the same phone with the same OS to work OK, but on Orange rather than O2.
Alan
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Well, here's part of an e-mail received from Mazda today. The interesting part is in the second paragraph...
I apologise that the issue with the wifi hotspot connection is still ongoing, I can appreciate this must be frustrating. Considering the difficulties caused I can reimburse the cost of the 3 years live services. Please kindly send a copy of the invoice for the purchase to the above email address, along with the bank account number and sort code we can make payment to.
Please be assured we have taken on board the issues raised. We are currently working on a software update which will mean traffic updates are available via MZD without the use of a wifi hotspot. We are expecting to see this update around the end of October.
Alan
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WOW that sounds really good :D I will defiantly sign up when that happens, I was so unhappy with it during the 60 days trial that I hadn't bothered. Have been using a Tomtom 6100 instead.
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I'm interested to see if anyone has found the "Live Traffic" to be a success, I've already had notice that my 60 days is due to expire, but to date I'm not convinced it is any good. I haven't checked cost to renew and may not be value for money.
I've set my phone as a "Hotspot" and an icon shows accordingly at the top of the screen, but that is hidden by an information bar as soon as you set a journey. I get notifications of delays where there are none, I fail to get warnings when there are delays.
1) M5 Southbound the other day, told me to take a diverted route to avoid traffic. The diversion was leave M5 at J18, rejoin the same junction (M5 J18) and it actually showed that silly little 200 yard loop on the screen. When I got to J18 no traffic, but the screen showed queuing traffic. Ten miles further on at J21 there was a queue of traffic leaving the motorway for Weston-Super-Mare but road was shown as clear.
2) The journey I set yesterday to a golf course, A30 CLOSED between Yeovil and Sherborne - sign posted diversion in place. No mention at all on the sat-nav. Refused to give me an alternative journey, I followed the diversion signs and throughout the diversion it tried to turn me round. I missed one turn for the diversion due to the sign having blown over but I was still being told I had to turn around. I pulled in after 7 or 8 miles of driving off my original chosen route, cleared the journey and put it in again as a new journey; still insisted I needed to go back and take the closed road which by then was miles off my route.
When I finally got to the other end by using common sense I mentioned the road closure and was told been like it for over a week. Others who drove there told me their TomToms and Garmins had advised them the road was closed and plotted an alternative route.
Journey home, set to Home, once again insisted I take the closed road, so I ignored and I set an alternative which it managed to accept.
Approaching the M5 queue of stationary traffic on A358 for 4 miles, sat there at least 20 minutes - Not A Word!
Finally joined the M5 relatively clear and about 3 miles up the motorway I'm told there is a queue - Nothing!
Come off at J24 Bridgwater, queue all the way into the town (5.20 pm so always a busy time) took half an hour to get to some traffic lights at the head of the queue and still no mention of delays.
In each case I ensured my phone was set as a hot-spot.
Have made an appointment with my dealer.
The thing is as useful as an ashtray on a motorbike.
I will say Tomtom despite the failings in 2012/13 was good.
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You're absolutely right - it's rubbish. I'd cancel the appointment with your dealer though as it's nothing they can fix. It's a software issue, not hardware. :-(
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That's prompted me to e-mail Mazda regarding the e-mail they sent me (mentioned above) dated 22/09/16, as -several updates later - no sign of that function appearing.
I'd be very interested to know if ANYONE has managed to use the hotspot and live update system successfully?
Alan
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You're absolutely right - it's rubbish. I'd cancel the appointment with your dealer though as it's nothing they can fix. It's a software issue, not hardware. :-(
I've decided I'll waste my time by attending a visit with the dealership in order to raise a ticket. The more of these incidents that are highlighted the greater notice Mazda will take.
They listened to me on my old CK5 with the TomTom issues and hopefully they will consider my input as positive feedback.
Hopefully I can become part of the solution rather than part of the problem.