Mazda CX-5 Forums
Technical Section => Engine/Transmission/Powertrain/Exhaust => Topic started by: One-n-den on November 09, 2018, 09:54:36 am
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Hi, My CX5 has done 21,700 miles and was recalled for an engine management software update. While at the dealer’s, they ‘took the opportunity’ to do a health check and informed me that the alternator drive belt was cracking. They recommended replacement at a cost of £99.
I was told that this wouldn’t be a warranty item ( the car is well within warranty).
I rang Mazda, expressing my dissatisfaction that this potentially 100,000 mile item was failing at 21,000 miles. They have asked the dealer to raise it with them as a warranty query and I am still waiting to hear the outcome.
As the belt is not really subject to ‘driving style’ as brakes and clutches etc might be, I don’t think the ‘wear and tear’ argument applies - if the engine’s running, so is the belt!
Anyone else had a similar experience?
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Not exactly, but I did once have the cam belt snap on a Renault Laguna on a motorway a long way from home. Destroyed the top end. At the time it happened, it was about 3k miles short of the 75k service, where it was a scheduled replacement. Renault stuck 2 fingers up to that one, but fortunately it was a lease vehicle so the lease company picked up the tab.
Alan
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Thanks for your reply, Alan. Things have moved on a bit - I rang the dealership and the guy now says that Mazda want photos of the belt (why, if it’s not a warrant item, I wonder....?). I can’t see a mark on it, but interestingly he also said that they’d had a ‘bulletin’ about checking the belts very carefully - and on the bottom of the bulletin it was re-stated that this isn’t a warranty item.
Going for my photo shoot on Monday - we’ll see!
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Hi, My CX5 has done 21,700 miles
The belt not being covered by warranty (including extended warranty) is absolutely correct as it's considered a wear and tear item. The question is though, is it a reasonable expectation that the belt should require renewing (or fail) at such a low mileage. In my view the answer would be of course not as obviously the original belt was not fit for purpose. However, I would highly recommend that you obtain a more qualified i.e. legal opinion in order to take this issue further with Mazda.
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It’s ridiculous. Of course the belt should last longer. They should replace it without question- providing the dealer isn’t just touting for work.
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Strange ?, the belt is usually a Mutli Vee serpentine belt about an inch across, nowadays they have a self tensioner which keeps it in check, unless the tensioner has tightened up which I very much doubt then the belt should last for years.
I suspect the 'GARAGE OF TRYING TO PULL A FAST ONE'.
Have it checked by another agent before replacement
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There is a brilliant video on YouTube about how dealers make money from service work which is not needed. The amount of work claimed was crazy.
I also remember many years ago a colleague was told he needed a new gearbox under warranty. He was suspicious and marked some bolts.
They were untouched and he reported this to Ford. When they checked they found they had paid out for a number of jobs where they had never supplied the required parts. Dealer lost their franchise.
Strange ?, the belt is usually a Mutli Vee serpentine belt about an inch across, nowadays they have a self tensioner which keeps it in check, unless the tensioner has tightened up which I very much doubt then the belt should last for years.
I suspect the 'GARAGE OF TRYING TO PULL A FAST ONE'.
Have it checked by another agent before replacement