Mazda CX-5 Forums
Audio & Visual Section => Vehicle Entertaintment / Navigation Systems => Topic started by: m0bov on October 07, 2018, 06:07:38 pm
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Hi all. Had my 2018 cx5 now for about 5 days. On a couple of occations, i noted after starting the radio is on 87.5 and my bass, treble etc are all set back to 0.
Anyone else had this or heard of this issue?
Thanks.
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Have you got the latest software? Don’t assume it has it, the car was made some months ago and will come with whatever came out of the box in production. Your dealer needs to install it.
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Hi. Thanks for the quick reply. I should have mentioned i had apple android auto fitted so i believe they update the software. Maybe the update induced the bug?!
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my radio also resets to 87.5 on start up ...very annoying
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Aye, talk to the dealer about that.
Dinhill, have you saved your stations?
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yes i have on favourites menu and when i use this it does remember what station was on last.
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Hi. Thanks for the quick reply. I should have mentioned i had apple android auto fitted so i believe they update the software. Maybe the update induced the bug?!
I updated mine a few weeks back myself and can confirm the same issue. Pretty certain it's a software bug as mine was fine prior to that. Remembers favourites ok so I use that as the workaround. Having said all of that, it appears to be improving a few weeks in - don't ask me why. My hope is that a S/W update will catch the bug.
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This happened again last week, only this time I was already on the move. The radio just stopped, when i checked the volume was set to 0. When I then selected FM (I was on DAB) it went to 88.5FM with no station and I had to reset Bass/Treble etc. Def a bug.
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Yes, same bug on mine. PITA
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happening to me again as well
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My audio settings have been resetting to default at random. It's not just me then - thought I was going senile ::)
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It’s after unplugging the phone from CarPlay that mine plays up.
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I'm on 70.00.100 with no Apple Carplay or AA, so could be unrelated to whether we have CP/AA bits?
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I'm on 70.00.100 with no Apple Carplay or AA, so could be unrelated to whether we have CP/AA bits?
Sounds like it Jonno. Mine always does it after unplugging the phone from AC so thought it was related.
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How do we get mazda to sort it?
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How do we get mazda to sort it?
When I go for my service in September I'll ask the dealer to update the infotainment firmware. I read somewhere that the latest EU version is 70.00.110.
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thx jono but being a brexiter i would like a british version not a bloated EU update :P
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thx jono but being a brexiter i would like a british version not a bloated EU update :P
I doubt that Mazda would go to the trouble of providing a firmware update just for the UK, unless they wanted to charge more for their cars in the UK to pass on the cost of developing specific firmware for the UK. Would that make you happy? Of course you could always refuse any further firmware update improvements because it has "EU" in the title thereby cutting your nose off to spite your face. ;) Can we not bring Brexit into the discussion as I'm sick and tired of it. There must be other news in the world other than Brexit and Trump.
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I think there is a new software patch now. I can’t be bothered sitting at the dealer for 2 hours and I have to fight my way into Stockport which I detest doing.
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I think there is a new software patch now. I can’t be bothered sitting at the dealer for 2 hours and I have to fight my way into Stockport which I detest doing.
I used to get my updates from a certain Mazda 3 forum and successfully updated three times. The poster who provided the updates got tired of trolls disagreeing with the firmware update procedure as laid down officially by Mazda so he quit being helpful which was understandable.
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Hmmm.. I also have the issue with the volume randomly resetting to 0. I rarely use the radio, only when my wife is in the car as I normally use Spotify (turn that rubbish off will you...). If I go out without my phone the radio always comes on at FM 87.5 rather than the last DAB station listened to. Is due in the dealers in a couple of weeks so will get this checked.
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I think there is a new software patch now. I can’t be bothered sitting at the dealer for 2 hours and I have to fight my way into Stockport which I detest doing.
Can you not download yourself from Mazda toolbox? Or is only a dealer download?
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I think there is a new software patch now. I can’t be bothered sitting at the dealer for 2 hours and I have to fight my way into Stockport which I detest doing.
Can you not download yourself from Mazda toolbox? Or is only a dealer download?
Hi Frangar
Mazda Toolbox is for the map updates only. The software patch relates to the firmware which runs the infotainment system, much like the operating system for your mobile phone. (Android, Apple IOS etc) Officially it is a dealer download :)
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I think there is a new software patch now. I can’t be bothered sitting at the dealer for 2 hours and I have to fight my way into Stockport which I detest doing.
Can you not download yourself from Mazda toolbox? Or is only a dealer download?
Hi Frangar
Mazda Toolbox is for the map updates only. The software patch relates to the firmware which runs the infotainment system, much like the operating system for your mobile phone. (Android, Apple IOS etc) Officially it is a dealer download :)
Oh that’s a shame. Might have to put up with the glitches a bit longer then! Rather hoped you could sort the infotainment yourself!
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I think there is a new software patch now. I can’t be bothered sitting at the dealer for 2 hours and I have to fight my way into Stockport which I detest doing.
Can you not download yourself from Mazda toolbox? Or is only a dealer download?
Hi Frangar
Mazda Toolbox is for the map updates only. The software patch relates to the firmware which runs the infotainment system, much like the operating system for your mobile phone. (Android, Apple IOS etc) Officially it is a dealer download :)
Oh that’s a shame. Might have to put up with the glitches a bit longer then! Rather hoped you could sort the infotainment yourself!
You can if you follow the instructions to the letter. https://mazda3revolution.com/forums/2014-2018-mazda-3-skyactiv-audio-electronics/230249-genuine-carplay-android-auto-all-here-now.html
It's not for the faint hearted! I've done it three times and only because I'm used to updating the BIOS, drivers and software on PCs.
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I think there is a new software patch now. I can’t be bothered sitting at the dealer for 2 hours and I have to fight my way into Stockport which I detest doing.
Can you not download yourself from Mazda toolbox? Or is only a dealer download?
Hi Frangar
Mazda Toolbox is for the map updates only. The software patch relates to the firmware which runs the infotainment system, much like the operating system for your mobile phone. (Android, Apple IOS etc) Officially it is a dealer download :)
Oh that’s a shame. Might have to put up with the glitches a bit longer then! Rather hoped you could sort the infotainment yourself!
You can if you follow the instructions to the letter. https://mazda3revolution.com/forums/2014-2018-mazda-3-skyactiv-audio-electronics/230249-genuine-carplay-android-auto-all-here-now.html
It's not for the faint hearted! I've done it three times and only because I'm used to updating the BIOS, drivers and software on PCs.
I’d rather take the engine out than mess with software ;-)