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Engine/Transmission/Powertrain/Exhaust / Re: AND Another camshaft turbo failure
« Last Post by royhdg on December 14, 2017, 11:17:46 pm »
Mazda are not willing to up the 80% contribution.
They said it wouldn't be fair on customers who have taken out extended warranties.
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Engine/Transmission/Powertrain/Exhaust / Re: AND Another camshaft turbo failure
« Last Post by ROCKETRON on December 14, 2017, 10:52:44 pm »
Sorry to hear about another one I often think that mine is the only one that’s still on original camshaft but that is the problem with forums they exaggerate the problems. All the forums together only report 20-30 failures which sounds a lot on a forum but is not many considering the amount of skyactiv 2.2d engines that are out there from 2012-2014. I think that as there is a lot of swarf flowing around the engine and they can’t be sure it’s all been cleared out that is why they only offer a warranty on the parts they changed, but really they should make sure oilways are properly cleared out and then warrant the whole engine. Also as it’s a common problem I fail to see why you should still have to pay something towards the repair as it’s not normal wear and tear. Good luck with discussions with Mazda.
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Engine/Transmission/Powertrain/Exhaust / AND Another camshaft turbo failure
« Last Post by royhdg on December 14, 2017, 04:33:41 pm »
Hi everyone - new member just registered.

Really wish I had done more homework before i got the CX-5!
Thought I would post here so that you may notice early signs of the problem.

Purchased new in April 2014 (maufacture date 2013 VIN number falls within faulty camshaft batch. Affected engines have VIN number up to number 163230 as long as it starts with JMZKE.)

I had mentioned during previous (April 2017) service that fuel consumption appeared to be down by 5mpg but ok on motorway drive.

The problem first started (15 July 2017) 10 weeks out of warranty just a low pitch hum like wind blowing through a chimney in a storm.(only 25300miles on clock) Returned car to Mazda dealer 2 weeks later - technician came out in the car to test with me - they said they can hear the noise but didn't know what it was and to keep an eye on it. (25500miles)

3 days ago (4 December 2017) hum sound turned into metallic whining noise with erratic revs below 3000rpm.
Plenty of smoke from exhuast when engine was cold. (over 3 months since initial inspection and now 27000 miles)

Day 3 (7 Dec 2017) it was booked into same Mazda dealer and a technician came out in the car - On journy to the dealer the metallic noise stopped and it sounded as if the car was being sand blasted behind bulkhead. Also loss of power at low revs - During the short drive with the technician engine started behaving badly, jerking, then as we approached the garage the dashboard lit up like a christmas tree with so many faults indicated. (this is the first time any warning has ever popped up, apart from low fuel and check tyre pressures) (27015miles).

Dealer phoned later in the afternoon to inform me the engine was in a sorry state and would require new camshaft and turbo. They had contacted Mazda (requesting goodwill repair) and there is a service bulletin re the problem RO73/15 listing which cars and VIN numbers are affected and the parts required to repair. It appears I will need pack A,B and C to repair and the dealers isn't sure whats in the packs until they arrive. The dealer informed me this was the first time they had come across this problem.

14 Dec. Just heard back from the dealer, car should be ready for collection tomorrow. Mazda have agreed 80% goodwill and I will have to pay £384 inc VAT. But, will get 2 year warranty on repair only.
What do you guys think?. Personally, I don't think Mazda have gone far enough regarding this repair. I think they should change the engine but I expect that will never happen. At least they should have covered the full cost of the repair and given a further 2 year warranty for the whole engine not just the repairs.

Roy
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CX-5 / Re: New model CX 5 for 2017
« Last Post by vbl on December 14, 2017, 04:09:30 pm »
Picked up my new CX-5 last week. Ex-demo with all the bells and whistles (safety pack, full airdam kit, soul red crystal, AWD etc). Dream to drive, lights superb feature. Have not tried sat nav yet but with Mazda history I will continue to carry my Garmin with me. Yes, sat nav unit that withdraws into dashboard would have been great as would some arrangement for dash cam.
Had Alloygaters fitted to protect alloys as I get dizzy every time I think how much repair cost may be if needed. Never needed it up to now but had Alloygaters on cars for the past 7 years and know that the day I decide not to have them, something nasty will happen.
Took out GAP insurance for £156 only to have Mazda finance ring me next day to offer it for £295!!!
 Roof rack arrangement on new CX-5 too silly for words; roof strip has to be removed and replaced with different strip costing about £20. Then you can either have side rails fitted on which roof rack will be fixed - total cost about £500 or just roof rack for £180. Talking about use and abuse...
 Unfortunately, now I find that my roof rack (18 months old!!) does not fit and with airdam kit, side bar steps no use either.

But, having said all that, I love it and am pleased I got it
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Buy & Sell Section / MOVED: Roof rack and side bars for sale
« Last Post by Willpower on December 13, 2017, 10:46:01 pm »
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Vehicle Entertaintment / Navigation Systems / Re: 2012 CX5 with Tomtom Live
« Last Post by Swift on December 13, 2017, 09:36:34 pm »
Is there no way of getting live updates though? I saw something about tomtom live in the manual but cant find anything about it in the menus? I have to say that I prefer the £200 android unit I have fitted to my van, can do a lot more with it.
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Vehicle Electrics / Re: Info screen
« Last Post by rmvf on December 13, 2017, 08:46:06 pm »
Thanks parts should be here tomorrow or Friday, I will update the forum incase it happens to anyone else
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Vehicle Entertaintment / Navigation Systems / Re: 2012 CX5 with Tomtom Live
« Last Post by ROCKETRON on December 13, 2017, 08:29:31 pm »
Welcome to the site. You need to update the maps and traffic cameras online on your Sd card.
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Vehicle Entertaintment / Navigation Systems / 2012 CX5 with Tomtom Live
« Last Post by Swift on December 13, 2017, 06:29:09 pm »
Hi All, we have had our 2012 CX5 for about a year now and it has been fantastic apart from the sat nav/radio which isnt great. The maps seem a bit outdated, there is no traffic calculations on the sat nav and no DAB radio. Is there anything anyone can suggest? Ive had a look through the forums but cant find anyhthig much although sorry if this has been covered before. Cheers
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Vehicle Electrics / Re: Info screen
« Last Post by BigAl on December 13, 2017, 08:57:42 am »
I had that happen several times on my 2012 model, the infotainment "head" unit had to be replaced in the end.

Alan
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