Mazda CX-5 Forums
Audio & Visual Section => Vehicle Entertaintment / Navigation Systems => Topic started by: Heather on November 25, 2015, 09:18:30 am
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Am I the only one, I am new to the CX-5 but not Mazda. Chuffed to bits with my car, but the frustrating part is that the sat nav has stopped linking in. All I get is the whirring circle, then nothing and it keeps repeating. This means I have to use my IPad for the google maps for directions if I'm going anywhere I'm not sure of the address. It's driving me nuts. I've taken the card out, wiped it, as told by the dealer. Help.
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I've had this problem, as have a few other here. Firstly, check which version of the system firmware you have - current version should be 56.00.230, I believe (not what most of them were shipped with). You'll find that on the Settings display, System tab.
That being said, that hasn't cured the problem entirely on mine and it still drops out periodically. Sometimes it turns into a compass screen and tells me that no sat nav is installed - Mazda are still investigating this (plus some other issues with the wi-fi hotspot system).
What worries me most is that the dealer has told you to wipe the card? :o As far as I know, the cards are unique to each car/system and can't be cloned/duplicated, etc. Did you back the system up using Mazda's online toolbox first?
Alan
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I think he meant wipe the card contacts to remove contamination.
My car came with V56.
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I think he meant .................
She ! ! Please respect gender.
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Sorry missed that. 8)
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My sat nav display stopped working completely last night, just prior to being diverted off the motorway due to an acccident when I really needed it.
No voice command control either, but the radio was working so I knew the fuse wasn't blown. Started up and switched off the engine a few times but to no avail.
Anyway tried it this morning and hey presto up and running again, software malfunction? not sure.
Anyone else had this problem?
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software malfunction? not sure.
There are reported problems with the radio and navi with firmware version 51...... have you checked what version you are currently running? Latest is 56.00.230.
Edit: not sure if it's the same in the UK but over here dealers do not update firmware as a matter of course when the vehicle first undergoes the PDI or subsequent services. It is by all accounts a protracted job and is only done when a customer complains of an issue that MAY be firmware related.
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software malfunction? not sure.
There are reported problems with the radio and navi with firmware version 51...... have you checked what version you are currently running? Latest is 56.00.230.
Edit: not sure if it's the same in the UK but over here dealers do not update firmware as a matter of course when the vehicle first undergoes the PDI or subsequent services. It is by all accounts a protracted job and is only done when a customer complains of an issue that MAY be firmware related.
Hi Deeps,
Just checked, mine is 51.00.30.
Phoned main dealership, who informs me of no updates for my vehicle.
I'm going to ring another and see what they have to say.
Edit : Edited to sort out sequence of replies. Please, if you are unsure how to use nested quotes, try to avoid doing it. Done incorrectly it makes nonsensical reading which is difficult enough for native language users and is almost impossible for other site visitors from overseas, whose first language is not English.
Thank you :)
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I've just had my 3rd visit to the dealer to sort out my intermittent phone connecting problem.
They have down loaded the latest version which is now 56.00.511
Will have to see how it goes.
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Can a customer download and install V 56.00.230 EU himself?
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I'm pretty sure the official answer would be no. But I got my update from this site several months ago, and it's worked fine ever since using the EU_56.00.230A version.
http://mazda3revolution.com/forums/2014-2016-mazda-3-skyactiv-audio-electronics/98202-mzd-connect-all-firmware-version-only-downloads.html
(http://mazda3revolution.com/forums/2014-2016-mazda-3-skyactiv-audio-electronics/98202-mzd-connect-all-firmware-version-only-downloads.html)
Follow the instructions carefully - takes about 40 minutes (most of which is sitting in the car watching it).
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Last post on that link also gives a link to the latest version
http://mazda3revolution.com/forums/1568745-post4282.html
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Thanks for the pointer xTrailman.
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I got my update from this site several months ago, and it's worked fine ever since using the EU_56.00.230A version.
So which did you download and install - the 'fail safe' or 'reinstall' version.........or both of course. The next obvious question of course is, what's the difference?
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I don't know what the difference is it would be nice to know.
But anyhow the update has failed to sort out my random failure to connect, it worked ok on three trips out, but failed coming home on the last one, so not connecting at the moment.
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Given we have almost identical cars xTrailman, and I don't have a connection problem any more (post the initial v56 update), then it must be either the type of phone you have - or the fact that you chose silver paint instead of red ;-)
Nonetheless it's a pain when it doesn't connect all the time as I remember.
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What's really annoying is I had connection problems with my last car, with a Galaxy Y brand new on contract.
The phone was on the compatibility list so should have connected every time, not 9 out of ten times.
So I borrowed my daughters HTC wildfire S, which connected every time as expected, but didn't receive text messages.
When the contract ran out I took a HTC desire 510, which again connected every time for the year used with the car, and also downloaded texts and emails. With that success I them bought a second HTC 510, and again it worked every time over the year with the car.
Now onto the second CX-5, different system I believe, but my 510 is on the compatibility list.
Not only that I tested the phone on a 2015 test car, it paired and connected as you would expect with no problems.
So on the day I pick up my new 2015 car the salesman attempts to get the phone to pair.
After around 5 attempts it finally pairs and connects so ten minutes or more trying.
Only to fail connecting after a few days with intermittent connecting and failure to connect every since.
And after 3 trips to the dealer its still doing the same. For some reason Mazda appear to be reluctant to replace any part, all I've had over the hours the cars been in the garage is two software updates.
Dealer says he will now have to ask Mazda how to proceed. I'm not happy, after working as an electrical technician for 25 years I would be looking for a new job if I hadn't at least changed a part by now.
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Thank you Deepjoy22!
Can you confirm below procedure for the install?
As I am worried that, when the car is in ACC mode, it remains only 25 mins in that mode and then switches off.
The installation process however takes some 40 minutes?
1) Format drive as FAT32
2) copy the files over using a WINDOWS computer (only the failsafe.up and reinstall.up)
3) plug into the usb slot of the car
4) set the car into accessory (one push of the push start, do not start the ignition)
5) press the music, favourites, and mute buttons in your car all at the same time and hold for 2s
6) enter code 3, enter, if there's any DTCs enter 2 to clear them
7) enter code 99 to start the update process
8) install the failsafe.up
9) install reinstall.up
10) done
(above courtesy of Mazda3revolution.com)
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If you got that list from here https://www.reddit.com/r/mazda3/comments/3d5lvr/mazda_infotainment_update/ then you might not have noticed that the very last post states:
I just installed the 56.00.230 EU-version picked up from Mazda3revolution. Keep the engine running while installing it, because around 40% it cuts power if just in standby.
I think this is one of the reasons that the dealers charge for firmware updates (at least over here) as it's quite labour intensive in so much as the technician has to attend the vehicle periodically (pressing the brake pedal in the Automatic mode for example) to ensure the motor doesn't cut out during the firmware update.
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Thanks Deeps!
From the same source: you can also attach a battery-charger whilst upgrading....
I suppose that driving the car will also do the trick?
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I just tested it myself....
Indeed, the software can be installed whilst driving.
Within above procedure, proceed as follows:
- Start the car, remain idling, and set the I-stop function OFF.
- Continue with points 5, 6, 7, 8 and 9. This only takes a couple of minutes.
- Start driving your nice CX-5; within 40 minutes the software will be successfully updated.
- During that time, the screen will be dimmed somewhat but will remain readable.
Make sure NOT to stop the engine whilst updating.
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Just be aware that the version mentioned above is not the latest for the CX5.
See http://mazdacx5forums.co.uk/index.php?topic=336.msg2178#msg2178 (http://mazdacx5forums.co.uk/index.php?topic=336.msg2178#msg2178)
Alan
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Alan,
Do you know if it is worthwile to install that version vs. 55.00.230 ?
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I'm having trouble working out why anyone would want to install a older version?
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Alan,
Do you know if it is worthwhile to install that version vs. 55.00.230 ?
Well, mine went in for a CMU replacement (second one ::)) and they did it anyway. I didn't know in advance about it. So far the only thing I've noticed different is that it seems quicker when flicking through the various menu screens. That could just be a perception thing, though (or just wishful thinking). Haven't spotted any other changes as yet, but then I didn't on previous updates either.
Alan
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Thank you Deepjoy22!
Can you confirm below procedure for the install?
As I am worried that, when the car is in ACC mode, it remains only 25 mins in that mode and then switches off.
The installation process however takes some 40 minutes?
1) Format drive as FAT32
2) copy the files over using a WINDOWS computer (only the failsafe.up and reinstall.up)
3) plug into the usb slot of the car
4) set the car into accessory (one push of the push start, do not start the ignition)
5) press the music, favourites, and mute buttons in your car all at the same time and hold for 2s
6) enter code 3, enter, if there's any DTCs enter 2 to clear them
7) enter code 99 to start the update process
8) install the failsafe.up
9) install reinstall.up
10) done
(above courtesy of Mazda3revolution.com)
Hi P36cyq. It is pretty much as you say above. The full Mazda instructions also say to remove the Navigation SD card at the start.
To avoid the switching off of the system part way through you just need to either depress the clutch (manual cars) or the brake pedal (automatics) before teh 25 minutes - that resets the timer. Yesterday I installed 56.00.511 EU - I just sat in the car and read a newspaper while it ran as I knew I'd remember to hit the brake; I could have gone indoors but then chances are I'd get distracted. 40 minutes later, all done.
I can send the full Mazda handout if you want but it's as above with lots of screenshots.
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I can send the full Mazda handout if you want but it's as above with lots of screenshots.
I'd appreciate a copy please. I'll send you a PM with my email address.
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I've just had my 3rd visit to the dealer to sort out my intermittent phone connecting problem.
They have downloaded the latest version which is now 56.00.511
Will have to see how it goes.
Ironically since the new software today my nav failed just got the circle and the message loading, powering of the car made no difference.
However once i fitted the original card it started working, then strangely on replacing the backup the nav again started to work?
My dealer phoned a few days ago to say they have ordered a connectivity module for my bluetooth issues, thankfully as the phone again failed to connect again today, after working for the last five days.
Another strange thing is i was unable to play the USB by just turning on the sound while on the nav screen, but then it would if i viewed the music screen, it did this twice?
Later after i got the nav to work the USB turned on while on the nav screen, as it did before the update.
Not impressed.
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I had problems with the nav again yesterday, it failed to get me to my destinnation but then so did my stanby Garmin, so it could just be the area.
Nav kept coming up with "a part of the route requires special permits" has anyone else had this?
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Nav kept coming up with "a part of the route requires special permits" has anyone else had this?
Yes. It refers to roads which are privately owned. I get it with my work address - the last 50m from the main road to the office is not public road, although you wouldn't know to look at it.
Alan
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Thanks Alan.
At least i know its not a big issue, although it didn't seem to enter the route correctly after that, why can't it just give a plain message such as you have.
I wonder if there is a tick box in settings to avoid private roads, when it warms up i'll take a look.