Soft Cam and damaged turbo

[Anchorman]

Just spoke to Mazda and they said the reason it wasn't a recall and they haven't notified people about the fault is that it isn't a safety issue. Now seeing as some people from what I read have had the engine cut out on them while driving surely that is a safety issue?

You’re telling us how you see it when even if we agree it isn’t going to change things.  Here’s the problem you’ve got.  Not all engines failed and there are many more running out there that never had a problem than did.  You could argue that they are sitting on a ticking bomb but what Mazda will be reluctant to do is warrant an engine that has been serviced in a third party garage.  You can’t be sure what oil was used and whether it contributed to the problem.  Also, if the service indicators aren’t reset properly it won’t detect over dilution and stop you driving before it is lubricating the engine with diesel. Let’s be honest, the reason somebody takes it away from the dealer is often cost rather than convenience.  All I would say is, if you run a 90k Range Rover and it ends up with a similar fault at 37 months you’d be on your own with a much bigger bill and that applies to many other brands.  Here you are at 5 years and a record of budget servicing with a significant gesture.  Should it have failed at that mileage?  Well it’s certainly disappointing but what Mazda can’t see is how much of it was your own doing.

[BigAl]

Totally agree, it's a safety issue. My turbo blew as I was joining a motorway from a slip road...
At least they acknowledged it was a know issue, though. That's something the never admitted to me at the time.

Alan

[Wrightstuff]

Quick update for anyone having the same problems. I refused to accept the 50% contribution that the garage told me Mazda were willing to pay. I contacted Mazda directly and they have now confirmed to me that they will pay 100% of the repair bill.

[twabrigs]

Well done you. Could also be a helpful precedent for others should they find themselves in the same position.

[BigAl]

Good result! Well done for persevering.

Alan

[ROCKETRON]

Good to hear of a good outcome,it shows they must be getting softer as in the past if you didn’t have 100% services with Mazda they only offered 30-50%. I have tried a few times to get my camshaftrenewed so that I  don’t have to worry about it but they insist that it may never go,even though it would save them the added cost of a turbo and cleaning out the swarf if it did. The trouble is forums make it seem like the problem is worse than it is as nobody says anything when there are no faults only with a problem. I suppose only Mazda knows how many it has done compared to how many cars sold and obviously think there is no case to change the rest.

[Anchorman]

There should be a zero charge invoice as a record of work done.

[Deeps]

I refused to accept the 50% contribution that the garage told me Mazda were willing to pay. I contacted Mazda directly and they have now confirmed to me that they will pay 100% of the repair bill.

Excellent result. Goes to prove that one shouldn't readily accept being fobbed off but rather keep plugging away.

[Anchorman]

I’d love to see that invoice.

[Wrightstuff]

I’d love to see that invoice.

I posted the update for reference for anyone else having the same problems so they are aware of others experience. It was my intention to help not to brag, apologies if it came across that way. By saying you would love to see the invoice are you suggesting I'm Lieing to a chat room full of anonymous unknown people? What a said little world you must live in.

[Willpower]

I think you have misunderstood Anchorman's comment. My interpretation is that he was making a tongue in cheek humorous comment.

Mazda dealers are renowned for trying to get money out of customers. So if Mazda have agreed to cover 100% of the costs involved, a zero cost invoice would indeed be a sight to behold. 
Nobody is suggesting that you are lying, it's just such a rare event that many people would love to see such an invoice given to a customer by Mazda.

[Huxie]

Quick update for anyone having the same problems. I refused to accept the 50% contribution that the garage told me Mazda were willing to pay. I contacted Mazda directly and they have now confirmed to me that they will pay 100% of the repair bill.

What was the crux of the argument you used to convince Mazda to meet 100% of the cost?