Service plans

[Cornish CX-5]

I phoned mazda to be told the same as above that it is available up to the first service, great! Asked them to put it in an email but didn't arrive.  Phoned again to be told the same, when email finally arrived it said the £299 service plan was only available at the point of sale.  Now waiting for mazda customer relations to contact me.  Seems like others have had better luck than me - will keep trying...

[Gmsal]

I pick up the car next Wednesday, only to be told that Perrys have not yet set up the service plans with Mazda, not happy.

£300 for 3 services, has anyone actually managed to take that plan out with perrys or any dealer?
Perrys took over GK in July and the reorganisation is being blamed for the delay, just how long do they need?

Moan over.

http://mazdacx5forums.co.uk/index.php?topic=129.0

Bought my CX 5 in March through Perrys in Huddersfield. It took a few weeks to sort out but eventually got the 3 year service plan for £299.
Keep at them.

[xtrailman]

I pick up the car next Wednesday, only to be told that Perrys have not yet set up the service plans with Mazda, not happy.

£300 for 3 services, has anyone actually managed to take that plan out with perrys or any dealer?
Perrys took over GK in July and the reorganisation is being blamed for the delay, just how long do they need?

Moan over.

http://mazdacx5forums.co.uk/index.php?topic=129.0

Bought my CX 5 in March through Perrys in Huddersfield. It took a few weeks to sort out but eventually got the 3 year service plan for £299.
Keep at them.

That's interesting.
Where they formally GK, I think that's the problem with Mansfield and Worksop both where GK now Perrys, I pursue them next week.

[Cornish CX-5]

Thought i had got somewhere with this but now am unsure.
As I wasn't first owner I was not eligible for the service deal but dealer offered goodwill as long standing customer to cover half the difference between full price.

Now come through for me to sign and notice on the terms that it is not transferable and stays with the car, suppose this is fair enough but I have asked what happens should the car be written off and seems there are no refunds and its lost.  Does anyone know about this? Surely that cannot be right?

I phoned mazda and they said service plan is with emac so phoned them and they said the same thing.

Think I may just pay as I go

[xtrailman]

Chap on Mazda247 forum has just booked his car in for 3rd service quote

 "booked cx-5 in for 3 yr service which will be £268 vat included. mot is extra."
 I paid around £180 for first and second should have been around £220. If that helps you decide.

  I didn't know the plan was fixed to the car though. 

I did transfer my GAP insurance with around 7 months on it.

[xtrailman]

Finally received my 3 year service deal, as promised by Mazda CS free of charge. 

Some points to note.
1/ Plan says applies to 2015 cars only.

2/ Plan is administered by EMac Ltd

3/ Plan applies to the car, not the owner.

4/ Plan covers 3 years 3 services, but only up to 37.5K miles, which is fine for me on 7K a year.

[twabrigs]

I bought my car as an ex-demo so missed out on the service plan when new. The car is now two years old and has done 31,000 miles. I've been emailed by Mazda promoting a monthly payment scheme "from £17" for the 3rd, 4th and 5th year of servicing. The services I've had have been nearly £300 so £204pa sounds attractive. Haven't rung them yet to get an actual quote, so I don't know what the "from £17" will become.

Anyone got experience of this scheme?

[rmvf]

Yes I recently took out a service plan with burrows mazda for around the same price under 18 pounds, this is for 5th 6th and 7th service for me. The price does depend on which years the services are quoted for but there is not much in it. It will take the sting out of high service costs should any wear/tear items require changing.

[Deeps]

It will take the sting out of high service costs should any wear/tear items require changing.

Um - does the plan actually include wear/tear items as opposed to the usual oil/filter etc change? If so then that's certainly a good offer as wear and tear items aren't even covered
by the standard guarantee terms.

[rmvf]

No I'm guessing it doesn't has i havent bothered checking i cant verify, what I meant by that comment was you will have paid for what is required for that service year as described in the handbook. Thus reducing overall bill if say brakes parts were requiring changing due to wear or mot reasons.

[twabrigs]

Thanks for the info rmvf. Just spoke to my local dealer, they're offering £17.12/ month for 2 year service plan or £19/month for 3 years. The latter would include the larger 75k service. Excludes wear and tear but does work out cheaper than paying for the services at the time plus as the guy said the price is fixed so if the price of parts that are included or oil goes up I'm protected from that.

So it really just comes down to how long I intend to keep the car (although I can apparently get refunded if I sold the car...not quite sure how that would be calculated).

[rmvf]

Yeah I agree it does come down to "how long am I going to keep the vehicle", I did cancel the service plan for the mazda 3 with another dealership and was refunded if you do this normally costs a 25 pound administration fee, if I remember  rightly it also can be transferred if vehicle swapped within the group. I basically took it out for the following reasons, firstly as a another bargaining tool when ordering new vehicle that came with 3 year servicing thrown in, secondly as we had the white sport nav from new and it was low mileage i decided  to keep it for the next 3 years, ( unless the cx-9 arrives next year) thirdly was the price and fixed as you mentioned. But each to there own it won't be suitable for everyone but suits me for now.