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Author Topic: Radio and audio settings reseting at random  (Read 39453 times)

Offline m0bov

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Radio and audio settings reseting at random
« on: October 07, 2018, 06:07:38 pm »
Hi all. Had my 2018 cx5 now for about 5 days. On a couple of occations, i noted after starting the radio is on 87.5 and my bass, treble etc are all set back to 0.

Anyone else had this or heard of this issue?
Thanks.
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Offline Anchorman

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Re: Radio and audio settings reseting at random
« Reply #1 on: October 07, 2018, 08:32:25 pm »
Have you got the latest software?  Don’t assume it has it, the car was made some months ago and will come with whatever came out of the box in production. Your dealer needs to install it.
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Offline m0bov

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Re: Radio and audio settings reseting at random
« Reply #2 on: October 07, 2018, 08:54:22 pm »
Hi. Thanks for the quick reply. I should have mentioned i had apple android auto fitted so i believe they update the software. Maybe the update induced the bug?!
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Offline dunhill1984

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Re: Radio and audio settings reseting at random
« Reply #3 on: October 08, 2018, 12:18:12 am »
my radio also resets to 87.5 on start up ...very annoying
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Offline Anchorman

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Re: Radio and audio settings reseting at random
« Reply #4 on: October 08, 2018, 05:33:41 pm »
Aye, talk to the dealer about that.

Dinhill, have you saved your stations? 
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Offline dunhill1984

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Re: Radio and audio settings reseting at random
« Reply #5 on: October 09, 2018, 05:33:42 pm »
yes i have on favourites menu  and when i use this it does remember what station was on last.
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Offline Southern Teuchter

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Re: Radio and audio settings reseting at random
« Reply #6 on: October 11, 2018, 01:08:10 pm »
Quote from: m0bov on October 07, 2018, 08:54:22 pm
Hi. Thanks for the quick reply. I should have mentioned i had apple android auto fitted so i believe they update the software. Maybe the update induced the bug?!

I updated mine a few weeks back myself and can confirm the same issue.  Pretty certain it's a software bug as mine was fine prior to that.  Remembers favourites ok so I use that as the workaround.  Having said all of that, it appears to be improving a few weeks in - don't ask me why.  My hope is that a S/W update will catch the bug.
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Offline m0bov

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Re: Radio and audio settings reseting at random
« Reply #7 on: April 08, 2019, 01:26:51 pm »
This happened again last week, only this time I was already on the move. The radio just stopped, when i checked the volume was set to 0. When I then selected FM (I was on DAB) it went to 88.5FM with no station and I had to reset Bass/Treble etc. Def a bug.
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Offline Anchorman

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Re: Radio and audio settings reseting at random
« Reply #8 on: April 09, 2019, 07:53:02 am »
Yes, same bug on mine. PITA
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Offline dunhill1984

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Re: Radio and audio settings reseting at random
« Reply #9 on: April 12, 2019, 01:26:12 pm »
happening to me again as well
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Offline Jonno21

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Re: Radio and audio settings reseting at random
« Reply #10 on: April 13, 2019, 09:41:43 am »
My audio settings have been resetting to default at random. It's not just me then - thought I was going senile ::)
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Offline Anchorman

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Re: Radio and audio settings reseting at random
« Reply #11 on: April 13, 2019, 11:12:42 am »
It’s after unplugging the phone from CarPlay that mine plays up.
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Offline Jonno21

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Re: Radio and audio settings reseting at random
« Reply #12 on: April 14, 2019, 08:32:10 am »
I'm on 70.00.100 with no Apple Carplay or AA, so could be unrelated to whether we have CP/AA bits?
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Offline Anchorman

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Re: Radio and audio settings reseting at random
« Reply #13 on: April 15, 2019, 07:54:10 am »
Quote from: Jonno21 on April 14, 2019, 08:32:10 am
I'm on 70.00.100 with no Apple Carplay or AA, so could be unrelated to whether we have CP/AA bits?

Sounds like it Jonno.  Mine always does it after unplugging the phone from AC so thought it was related.
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Offline dunhill1984

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Re: Radio and audio settings reseting at random
« Reply #14 on: April 15, 2019, 10:06:25 am »
How do we get mazda to sort it?
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Mazda CX-5 Forums

Re: Radio and audio settings reseting at random
« Reply #14 on: April 15, 2019, 10:06:25 am »
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