Soft Cam and damaged turbo

[Qirex]

.
My CX-5  (13 plate) was recalled for vacuum pump seals & software updates.
I was called by my dealer to advise me that the emissions were smokey, the cam was faulty,  also the turbo fans were loose. The cost of this work is £2,000.
They contacted Mazda UK who have offered to pay 50% + a rental car for the duration of the repair.
My vin number seems to fall within the problem batch.
How can I find out if the cam was faulty and should I be looking for greater compensation from Mazda UK?

[Anchorman]

I would say that you are doing alright as it is on a 13 plate car.

[ROCKETRON]

As Mazda chose not to replace the faulty camshafts then it is their fault that the turbos and oilways are now also affected when the camshaft goes. So assuming that the car has been serviced in the Mazda network and not done starship mileage then they should pick up a bigger percentage of the bill than 50%. If it hasn’t been serviced in the dealer network then 50%-60% is about right as goodwill goes both ways.

[howardsathome]

Fully agree with what has been said by ROCKETRON.
As a matter of interest what is your mileage please Qirex?

[Qirex]

It's been serviced by Mazda main dealers and has a full service history.  The mileage is now 61,000.
What are the chances that swarf may have affected the pistons and cylinders and cause problems in the future?

[twabrigs]

ok, I'm getting slightly concerned I admit....I too have 61k and Mazda servicing since new...

[Qirex]

The affected vehicles were manufactured before September 2013. Check the VIN number. Your main dealer should be able to tell you if you are at risk.

[Huxie]

The affected vehicles were manufactured before September 2013. Check the VIN number. Your main dealer should be able to tell you if you are at risk.

Will they? I didn’t think it was ever officially acknowledged as a problem by Mazda?

[twabrigs]

I'm ok on the VIN number check if this is to do with that.

[Qirex]

Update... Mazda UK have refused to improve their offer.
Despite fitting a defective part at manufacture MazdaUK are no longer responsible.
I have approached the motor ombudsman who has advised that I approach the dealer who sold me the vehicle.

[Deeps]

I have approached the motor ombudsman who has advised that I approach the dealer who sold me the vehicle.

And did the motor ombudsman offer any advice as to what to do in the event of the dealer not playing ball?

[Qirex]

No, they haven't but let's see what they do. They have been in touch and asked for more info.

[twabrigs]

Good luck - there is plenty of evidence on this forum of this having been a known issue for a long time so I'd cite some of that if needed.

[howardsathome]

As a fellow 2013 CX-5 owner, I have to agree with twabrigs.

[howardsathome]

I understand early signs of a potential problem are a noisy/screechy turbo. In the event, Stop immediately and arrange recovery.