I own a cx5 and my wife owns a Mazda 2 sport. The mazda 2 went in for a service in March and a leaking shock absorber was found. I was told that it was safe to use, but they would have to order the replacement parts. I was not very pleased when I found that it would take several weeks to obtain these parts. In early August I had a letter informing me that a recall had been issued on my CX5, so I arranged a convenient time for me to take the car in. I live about 40 miles from the garage and left the car with them to deal with the problem while my wife and I went to do some shopping. On arriving back at the garage I was greeted with the unwelcome news that they had run out of the necessary components and were unable to carry out the work. I then insisted that they send a driver to pick up the car to avoid me having to do the journey. A date was arranged for 5th September for this to happen.
However, at about 9am on that day I received a call informing me that they had cancelled the collection of my car as they still had not received the replacement parts from Mazda. As you can imagine I was not very pleased about this, and so have decided that I will not be purchasing another Mazda vehicle, although I had already made enquiries about the CX3 as my CX5 is now 3 years old.
I would add that I always found the staff at Magna Mazda, Poole, to be very helpful and friendly, and I feel that the problem lies with the Mazda company and not with staff at Magna Mazda.
